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Issue customer form and calander. The form required to view this message cannot be displayed.

Posted on 2008-10-13
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Last Modified: 2008-10-13
Hi all,
hope some one can help with the odd problem I've got on one Desktop, other machines working fine. It's an issue with the client not being able to access a custom form that's been created. When they double click on the calander they get the following message -

The form required to view this message cannot be displayed. Contact your administrator

Now I've googled this and it's a well know issue but I've tried all the fixes I've found with no luck. I'll briefly go over the steps I've taken...

1. Deleting forms cache through tools>options>other>advanced options>customer forms>manage forms>clear cache.
2. Deleting frmcache.dat and restarting outlook
3. Added the ForceFormReload key into the appropriate registry location.
4. Detect and diagnose which picked up nothing, and then repaired Office 2007.
6. Creating a new outlook profile.

I've not uninstalled Office yet and it's something I would like to avoid, mostly due to the inconveniance this will cause the user.

the form itself is used by all users in the company including other uses who are also using Office 2007 SP1 with no problems. I'm no an outlook/exchange guru but it's seems to be simply published to the public folder and accessed from there.

Many thanks in advance,

Matt.
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Question by:mbaldy
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Accepted Solution

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mbaldy earned 0 total points
ID: 22702333
Hmmm, fixed this, started outlook.exe in safe mode. Closed it. Then opened and cleared cache as normal and that seems to have done the trick. Found this solution on a google search, no idea why this should work when all of the above failed.
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Author Comment

by:mbaldy
ID: 22702352
in case any one needs to know, to get outlook to launch in safe mode run

outlook.exe /safe

simple as that.
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