Solved

Issue customer form and calander. The form required to view this message cannot be displayed.

Posted on 2008-10-13
2
249 Views
Last Modified: 2008-10-13
Hi all,
hope some one can help with the odd problem I've got on one Desktop, other machines working fine. It's an issue with the client not being able to access a custom form that's been created. When they double click on the calander they get the following message -

The form required to view this message cannot be displayed. Contact your administrator

Now I've googled this and it's a well know issue but I've tried all the fixes I've found with no luck. I'll briefly go over the steps I've taken...

1. Deleting forms cache through tools>options>other>advanced options>customer forms>manage forms>clear cache.
2. Deleting frmcache.dat and restarting outlook
3. Added the ForceFormReload key into the appropriate registry location.
4. Detect and diagnose which picked up nothing, and then repaired Office 2007.
6. Creating a new outlook profile.

I've not uninstalled Office yet and it's something I would like to avoid, mostly due to the inconveniance this will cause the user.

the form itself is used by all users in the company including other uses who are also using Office 2007 SP1 with no problems. I'm no an outlook/exchange guru but it's seems to be simply published to the public folder and accessed from there.

Many thanks in advance,

Matt.
0
Comment
Question by:mbaldy
  • 2
2 Comments
 

Accepted Solution

by:
mbaldy earned 0 total points
ID: 22702333
Hmmm, fixed this, started outlook.exe in safe mode. Closed it. Then opened and cleared cache as normal and that seems to have done the trick. Found this solution on a google search, no idea why this should work when all of the above failed.
0
 

Author Comment

by:mbaldy
ID: 22702352
in case any one needs to know, to get outlook to launch in safe mode run

outlook.exe /safe

simple as that.
0

Featured Post

What is SQL Server and how does it work?

The purpose of this paper is to provide you background on SQL Server. It’s your self-study guide for learning fundamentals. It includes both the history of SQL and its technical basics. Concepts and definitions will form the solid foundation of your future DBA expertise.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Find out what Office 365 Transport Rules are, how they work and their limitations managing Office 365 signatures.
Are you unable to connect or configure Hotmail email account in Microsoft Outlook 2010, 2007? Or Outlook.com emails are not downloading to Outlook? Lets’ see the problem and resolve Outlook Connector error syncing folder hierarchy (0x8004102A).
This Micro Tutorial demonstrates  how Internet marketers work with competitive analysis data, and a common task in data preparation is creating separate column for domains. You will then extract from a list of URLs.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, just open a new email message. In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…

772 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question