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Can not copy a large file to the public folder

Posted on 2008-10-13
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Last Modified: 2012-05-05
I'm trying to copy files (drag&drop) to the public folder. For smaller files (up to 4,908KB) it works fine. But for bigger ones (I tried 5,908KB) I get an error:
"Can't copy the items. Cannot complete the copy operation. The items may have been moved or deleted, or you may not have sufficient permission."
The folder is empty. There are no storage limits for the folder. Application log on Exchange server contains no events related to operation I'm trying to do. Application log at the computer where Outlook is running has nothing as well.

Environments:
Server - Windows 2003 Enterprise SP2, Exchange 2003 Enterprise SP2
Client - Windows 2003 Standard SP2, Outlook 2003
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Question by:Ralfeus
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Expert Comment

by:aa230002
ID: 22709465
What is the version of your Outlook 2003 client?
Install the following update if its not there ->
http://support.microsoft.com/kb/935411

-Amit
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Author Comment

by:Ralfeus
ID: 22729667
I have installed this update, but it didn't help. Nothing has changed
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LVL 12

Expert Comment

by:aa230002
ID: 22729929
1. Please check the message size limit allowed in your Organization at connector level, at SMTP virtual server level etc and at global configuration level.
2. Is this public folder a mail-enabled public folder? if yes, try sending this message with large attachment as emaiil to public folder rather than drag-drop.
3. Do you have an Outlook 2007 client? if yes, try to post this item using Outlook 2007 once.

Regards,
Amit Aggarwal.
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Author Comment

by:Ralfeus
ID: 22730045
1. Global message size restriction is 20MB. Connectors and SMTP servers have no message size limits
2. The public folder is not mail-enabled and is not supposed to be
3. We don't have Outlook 2007
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Accepted Solution

by:
Ralfeus earned 0 total points
ID: 22730204
I have found a solution. The public folder store has storage limits. These limits are not overridden by certain folder limits. So it's necessary to set limits for all folders only on the public folders store level.
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