Microsoft, Exchange, 2007, Unable to initialize the Microsoft Exchange Information Store service. Failed to find the working directory parameter from the registry - Error 0x80004005.

Posted on 2008-10-13
Last Modified: 2012-05-05

I once installed MS Exchange 2007 x64 on a Windows Server 2003 R2 x64 SP1. Later I tried uninstalling it and there was an error message indicating that the exchange server cannot be uninstall because of a secondary public folder. I googled and the only suggestion I found at that time was to use ASEDIT to delete Exchange entries and delete registry keys and manually delete exchange files. I managed to uninstall the Exchange Server using this method.

Later on, I decided to install the Exchange server on the same server again and everything went smooth except that the setup could not start Microsoft Exchange Information Store service. Now I tried to manually start this service and I get this error:

Windows could not start the Microsoft Exchange Information Store on Local Computer. For more information, review the System Event Log. If this is a non-Microsoft service, contact the service vendor, and refer to service-specific error code 0.

when I look the event log, I see this error:

Event Type:      Error
Event Source:      MSExchangeIS
Event Category:      General
Event ID:      5000
Date:            10/13/2008
Time:            4:51:23 PM
User:            N/A
Computer:      ExchServer
Unable to initialize the Microsoft Exchange Information Store service. Failed to find the working directory parameter from the registry - Error 0x80004005.

For more information, see Help and Support Center at

I granted full access control to the exchange installation directory but it doesn't work.

Then I wanted to uninstall the Exchange Server and I receive an error message indicating that there's a public folder and I should remove it prior the uninstallation process.

I tried using Dismount-Database and Remove-PublicFolderDatabase and Remove-MailBoxDatabase and I received an error message indicating that the object "Public Folder Database" could not be found in the AD.

I tried several other methods I found on the web and now I receive this error message when I try to use Remove commands:

"Could not find any Domain Controller in domain domain.local"

So now I'm stuck in a situation where I can't start the service and I can't uninstall exchange.

Any ideas?

Question by:chargoon
  • 2
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LVL 23

Expert Comment

by:Justin Durrant
ID: 22702757

Author Comment

ID: 22702943
I guess that applies to the Exchange Server 2003. Anyways I've already tried those and no luck.

I rather uninstall at this moment but the problem is that I cannot use Remove-PublicFolderDatabase command. I receive this error:

Remove-PublicFolderDatabase : The public folder database "EXCHSERVER\Second St
orage Group\Public Folder Database" contains the following offline address book
\Default Offline Address Book
. Before deleting the public folder database, move the offline address book(s)
to a web-based distribution point.

This is the only server on the network and I don't want a back-up. I just need a clean uninstall.
LVL 23

Accepted Solution

Justin Durrant earned 500 total points
ID: 22703115
in ADSIEdit, go to

Configuration > Services > Microsoft Exchange > [Exchange organization] > [Administrative Group] > [AG name] > Servers > [server name] > Information Store > Storage Group.

Then highlight the public store and delete it.

Author Closing Comment

ID: 31406246
Thank you very much!

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