soupy28
asked on
ContentProtect - Possible error blocking email
I am getting rejections on "some", but not all emails being sent to internal gunderlin.com email addresses and have reached wits end in trying to figure out the issue.
Outging email is an SMTP server through out ISP, Paetec, and the server address is relay-mail.paetec.net.
Incoming email is POP3 though out web hosting company Cedant, and the server address is mail.gunderlin.com.
An example of the error message that I am receiving follows:
----- Original Message -----
From: Mail Delivery Subsystem
To: djs@gunderlin.com
Sent: Monday, October 13, 2008 10:35 AM
Subject: Returned mail: see transcript for details
The original message was received at Mon, 13 Oct 2008 10:35:27 -0400
from [64.80.60.206]
----- The following addresses had permanent fatal errors -----
<alberto@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<willie@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<jay@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<mark@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<russ@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
----- Transcript of session follows -----
... while talking to gunderlin.com.:
>>> DATA
<<< 554 5.7.1 Forbidden for policy reasons
554 5.0.0 Service unavailable
-------------------------- ---------- ---------- ---------- ---------- ---------- ----
Return-Path: <djs@gunderlin.com>
Received: from soup ([64.80.60.206])
by mrelay-01-char.paetec.net (8.14.1/8.14.1) with SMTP id m9DEZMZ9026145;
Mon, 13 Oct 2008 10:35:27 -0400
Message-ID: <BE3A3903B15B4D409C24342D3 BFBA4E9@gu nderlin.lo cal>
From: "David Szczublewski" <djs@gunderlin.com>
To: "Meehan, Mike" <Mike.Meehan@otis.com>
Cc: "Alberto Menacho" <alberto@gunderlin.com>, <willie@gunderlin.com>,
<jay@gunderlin.com>, "Mark Hersh" <mark@gunderlin.com>,
"Boles, Michael T" <michael.boles@otis.com>,
"Russ Marot" <russ@gunderlin.com>
References: <2C2C2361D581D64888A381790 80E50AA019 15BD8@husn we03.na.ut cmail.com> <FE65B9C09B044E00B9B2A9F8C 3F9DF81@gu nderlin.lo cal> <005701c92a22$833c1fa0$4a0 0000a@gund erlin.loca l> <2C2C2361D581D64888A381790 80E50AA019 15F0D@husn we03.na.ut cmail.com> <075801c92a4f$5aff6600$350 0000a@gund erlin.loca l> <2C2C2361D581D64888A381790 80E50AA019 15F4C@husn we03.na.ut cmail.com> <939A37FE85CA49A98F5F98E9C F8C831D@gu nderlin.lo cal> <2C2C2361D581D64888A381790 80E50AA019 164C7@husn we03.na.ut cmail.com>
Subject: Re: RE: Goldman Sachs / 27613 - Car SE5 (Drawing - Sill Extensions)
Date: Mon, 13 Oct 2008 10:34:38 -0400
Organization: Gunderlin LTD
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_0 00_0078_01 C92D1F.4AE F1B70";
type="multipart/alternativ e"
X-Priority: 1
X-MSMail-Priority: High
X-Mailer: Microsoft Outlook Express 6.00.2900.5512
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579
The attached .dat file follows:
Reporting-MTA: dns; mrelay-01-char.paetec.net
Received-From-MTA: DNS; [64.80.60.206]
Arrival-Date: Mon, 13 Oct 2008 10:35:27 -0400
Final-Recipient: RFC822; alberto@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; willie@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; jay@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; mark@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; russ@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Thank-you in advance for any assistance in resolving this issue as to many business emails are being rejected which cuses me to call each person to tell them what needs to be completed.
Soupy
Outging email is an SMTP server through out ISP, Paetec, and the server address is relay-mail.paetec.net.
Incoming email is POP3 though out web hosting company Cedant, and the server address is mail.gunderlin.com.
An example of the error message that I am receiving follows:
----- Original Message -----
From: Mail Delivery Subsystem
To: djs@gunderlin.com
Sent: Monday, October 13, 2008 10:35 AM
Subject: Returned mail: see transcript for details
The original message was received at Mon, 13 Oct 2008 10:35:27 -0400
from [64.80.60.206]
----- The following addresses had permanent fatal errors -----
<alberto@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<willie@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<jay@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<mark@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
<russ@gunderlin.com>
(reason: 554 5.7.1 Forbidden for policy reasons)
----- Transcript of session follows -----
... while talking to gunderlin.com.:
>>> DATA
<<< 554 5.7.1 Forbidden for policy reasons
554 5.0.0 Service unavailable
--------------------------
Return-Path: <djs@gunderlin.com>
Received: from soup ([64.80.60.206])
by mrelay-01-char.paetec.net (8.14.1/8.14.1) with SMTP id m9DEZMZ9026145;
Mon, 13 Oct 2008 10:35:27 -0400
Message-ID: <BE3A3903B15B4D409C24342D3
From: "David Szczublewski" <djs@gunderlin.com>
To: "Meehan, Mike" <Mike.Meehan@otis.com>
Cc: "Alberto Menacho" <alberto@gunderlin.com>, <willie@gunderlin.com>,
<jay@gunderlin.com>, "Mark Hersh" <mark@gunderlin.com>,
"Boles, Michael T" <michael.boles@otis.com>,
"Russ Marot" <russ@gunderlin.com>
References: <2C2C2361D581D64888A381790
Subject: Re: RE: Goldman Sachs / 27613 - Car SE5 (Drawing - Sill Extensions)
Date: Mon, 13 Oct 2008 10:34:38 -0400
Organization: Gunderlin LTD
MIME-Version: 1.0
Content-Type: multipart/related;
boundary="----=_NextPart_0
type="multipart/alternativ
X-Priority: 1
X-MSMail-Priority: High
X-Mailer: Microsoft Outlook Express 6.00.2900.5512
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.5579
The attached .dat file follows:
Reporting-MTA: dns; mrelay-01-char.paetec.net
Received-From-MTA: DNS; [64.80.60.206]
Arrival-Date: Mon, 13 Oct 2008 10:35:27 -0400
Final-Recipient: RFC822; alberto@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; willie@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; jay@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; mark@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Final-Recipient: RFC822; russ@gunderlin.com
Action: failed
Status: 5.7.1
Remote-MTA: DNS; gunderlin.com
Diagnostic-Code: SMTP; 554 5.7.1 Forbidden for policy reasons
Last-Attempt-Date: Mon, 13 Oct 2008 10:35:38 -0400
Thank-you in advance for any assistance in resolving this issue as to many business emails are being rejected which cuses me to call each person to tell them what needs to be completed.
Soupy
ASKER
Outging email is an SMTP server through our ISP, Paetec, and the server address is relay-mail.paetec.net.
Incoming email is POP3 though our web hosting company Cedant, and the server address is mail.gunderlin.com.
All incoming and outgoing Internet traffice is filtered through ContentWatch's ContentProtect CP100 Security Appliance.
David
Incoming email is POP3 though our web hosting company Cedant, and the server address is mail.gunderlin.com.
All incoming and outgoing Internet traffice is filtered through ContentWatch's ContentProtect CP100 Security Appliance.
David
If I get you right, all incoming mail go through the Cedant mail server (POP3 server). The rejections are for "policy reasons" which suggest some sort of SPAM filtering. You will have to talk to whomever is administrator for your incoming server. At least you should have them whitelist your own domain name.
/RID
/RID
ASKER
I have dispatched an email to Cedant Tech Support, along with the initial message posted here, to see what they have to say about this. Will advise. Thanks for the assistance so far. Soupy
ASKER CERTIFIED SOLUTION
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ASKER
I never considered the "black list" SPAM lists to be a consideration. After contacting our ISP and email host, they completed the proper paperwork to remove our static IP addresses and our domain name from these lists. Most excellent.
/RID