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Acrobat will not open in a new window from IE

Posted on 2008-10-13
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Last Modified: 2013-12-08
We have an internal web app that users run in IE on Windows XP workstations, and it generates a report in PDF format in a new window.  As long as pop-up blocker has an exception specified or is turned off this works like a charm on all workstations except one newly installed machine.  On this new machine, once you select the "generate report" button it pauses a moment for processing and then when Acrobat reader should pop up in a new window with the PDF report nothing happens.  We've verified that the report is in fact being generated and if we put in the URL to the PDF itself it comes up fine.  In IE we've opened up security, shut off pop-up blockers, checked settings etc. to no avail.  Any suggestions?  It is this specific workstation with the issue and is not user specific.

Thanks
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Question by:AgilityIS
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22703804
In Reader, go into the Preferences settings and select the Internet category. Make sure that "Display PDF in browser" is checked.
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Author Comment

by:AgilityIS
ID: 22703878
Thanks for the suggestion.  I looked and this was indeed checked.  Any settings we could have missed in IE that are affecting this?
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22703925
I'm just re-reading my previous comment, and it should have said "Make sure that Display PDF in browser is _NOT_ checked". I assume you understood what I was trying to say. If not, make sure that this checkbox gets unchecked. This controls if the PDF file gets displayed in the browser or in the external Reader or Acrobat application.

IE should not have anything to do with that. What happens when you click on a normal link to a PDF file on a web page? Here is a link to a PDF file on the Adobe web site that you can try:
http://www.adobe.com/products/acrobat/pdfs/cust_wizard9_datasheet.pdf

Does this open in the browser or in Reader?
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Author Comment

by:AgilityIS
ID: 22704097
Thanks so much for your help.  I unchecked the box and still no go.  I tested the link you sent and it opens in Reader.  
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LVL 44

Expert Comment

by:Karl Heinz Kremer
ID: 22704189
OK, this means that there is something wrong with how "your" PDF file gets sent to the browser.

Is the computer that shows this problem on the same network as everybody else? Are the Mime types that are sent with the PDF file correct?
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Author Comment

by:AgilityIS
ID: 22704302
The computer is on the same network as everyone else - the only difference seems to be that it is a new PC and the others are not.  It is running IE 7 and we have others running it without issue.  Not sure about the mime types, and I can check with the developer, but it is working for others without issue.  I'll keep searching and appreciate any insight you have.
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Accepted Solution

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AgilityIS earned 0 total points
ID: 22705085
Found it!! The user had downloaded a mapquest toolbar that was blocking the popup.  Removed it and it's working like a charm.  Thanks for your time and help!
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