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exchange user running entourage 04 has sharing issue with other users with outlook.

Posted on 2008-10-13
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Last Modified: 2010-04-07
We have a user that was running entourage 2004 on a Mac. We started getting errors with his shared calendar when other users tried accessing them. The error states: "Could not read the calendar. You do not have sufficient permission to perform this operation on this object. See the folder contact or your system administrator"

What we tried first to fix it (and worked the first time, not the second.)

-Removed all shared permissions from the owner's calendar/mailbox.
-Backed up the mailbox using Exmerge
-In A.D., deleted the mailbox, removed all Exchange attributes from his account.
-In the Exchange system manager, Ran the cleanup agent.
-Purged the user's mailbox, waited around 30 minutes for replication.
-Re-create the mailbox in exchange
-Re added the share permissions to the mailbox, re add the shared calendar to users who were using them
-Used Exmerge to re-import the mail back into the user's new mailbox.
-created a brand new profile for the user on his laptop in outlook.


After doing this, one person was fixed, but another was not and is still getting the error messages. She also will get a problem with the shared calendar view where it will start flipping by month and will not stop until ending outlook through task manager.
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Question by:mikerostacc
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by:Southron
ID: 22804869
Are you running the latest service pack for Entourage 2004?  Service Pack 2 included a lot of improvements in relation to shared calendars and other Exchange integration features.

You can find the latest Office 2004 download that includes this service pack at the following URI.

<http://support.microsoft.com/kb/958312>

Please let me know if this information was helpful or not.
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mikerostacc earned 0 total points
ID: 22868492
Yes, everything was set to the most recent version. I ended up having to backup the mailbox, removing permissions from his account, and deleting his mailbox and account. Afterwards I recreated his account and re did the permissions in exchange to his calendars, and restored his mailbox with his new account. Since then I have not heard any problems yet.
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