Users printers not autocreating in sessions. Some work others do not.
Posted on 2008-10-13
I am realtively new to this. I "inherited" the responsiblity of managing most of our network issues. I would call myself an "advanced novice".
My issue is that certain users printers are not auto creating. They were and then just stopped. Never had this issue before. One of the interesting points about this is that it has happened to people with amost identical set ups, i.e. same OS and same printer. But it happens to one and not the other. For instance I have two users, both running Vista, one a laptop, the other a standard tower configuration. Both are using Brother HL 20------ series printers attached via USB. Pretty much out of the blue one day, the "tower" user couldn't print, as well as the laptop user. However after reinstalling the printer on the laptop users PC, it has worked ever since. But the other did not. And still does not.
Another user that works from home has both an Epson inkjet and DOT matrix printer using XP PRO. She has always been able to print from her Citrix session. Now she can't, I've tried everything I know to do. However, she has not issues here at the office. Allbeit she's using different printers.
I should mention that for a long time I was getting a wfshell needed to close error everytime I logged on as the ADMIN to the Citrix server. I have since resolved that by removing some "bad" HP drivers. But to no avail, things still don't work properly or at all.
The key here is that I can't find a common thing between these users. Myself, along with three others can not auto create printers anymore. Interestingly though, the ones that can, their printers show up in the list of available printers and I can usually print to those.
I have racked my brain and been all over the net looking for the answer and no one seems to have it. I've looked and troubleshooted things till I'm burnt out on it!
I know I don't have all the info you guys might need but I'm getting desperate here. Citrix has been no help either.