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Error during fresh OS installation

Posted on 2008-10-13
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Last Modified: 2012-08-14
I have an Acer Aspire e500 desktop that came with Media Center Edition. I have lost the original CDs that came with it but I have managed to format the hard disk. I am now trying to re-install the operating system (have tried Media Center and WinXP Pro, Home) but I get the following error:

http://i36.tinypic.com/2z4xx1d.jpg

Any key that I press beyond this leads me to the following blue screen:

http://i36.tinypic.com/m7eurt.jpg

I'd appreciate your help.
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Question by:fmh002
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15 Comments
 

Expert Comment

by:hpkrazy
ID: 22703889
hi,

you could try removing the hard drive cable to start off with

then plug it back in

turn the computer back on

pop the cd back in and reformat if possible

now you should be able to install without any errors
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Expert Comment

by:sonickmc
ID: 22703895
I assume that your drives are SCSI?  If so you will need to take the option of F6 when booting to the CD and select the types of drives.  You may need a disk for your SCSI hard drives.
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Expert Comment

by:AdamRobinson
ID: 22703903
The first screen makes it appear that you may need the drivers for the hard drives.  Is this a SCSI array?
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Author Comment

by:fmh002
ID: 22703995
the hard disk is not SCSI, it's a 200GB SATA disk. i have replaced the hard drive cable with another one before but that has not helped me - the same errors show up when re-installing.

regarding the blue screen, i have found the following information:
0x00000050: PAGE_FAULT_IN_NONPAGED_AREA

Requested data was not in memory. An invalid system memory address was referenced. Defective memory (including main memory, L2 RAM cache, video RAM) or incompatible software (including remote control and antivirus software) might cause this Stop message, as may other hardware problems (e.g., incorrect SCSI termination or a flawed PCI card).

I am assuming it is the memory sticks that my be faulty. is there any utility that i can use to test my memory for defects right after boot?
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Assisted Solution

by:sonickmc
sonickmc earned 80 total points
ID: 22704055
Try this tool.  You will need to be able to burn the CD and boot off of it.

http://www.softpedia.com/get/Tweak/Memory-Tweak/Microsoft-Windows-Memory-Diagnostic.shtml
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Expert Comment

by:AdamRobinson
ID: 22704069
Yes, the memory may indeed be faulty (which is often what the second message indicates), but your memory being faulty shouldn't affect the fact that it isn't detecting any of your hard drives.  Did you have a power spike?
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Author Comment

by:fmh002
ID: 22704140
thanks sonickmc. is

it's hard to say about the power spike because i had borrowed my PC to a friend who is now out of town. i didn't bother asking in what state the machine was in when i got it back. i assume it was working when he had it otherwise he would have told me.
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Author Comment

by:fmh002
ID: 22704304
i will be testing memory using the ultimate boot cd. i will report the results after a while.
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Assisted Solution

by:shadow5599
shadow5599 earned 120 total points
ID: 22733963
I'm not familiar with the exact sections in that system's BIOS but if there is such a setting as this suggestion...

Go to your BIOS and check for hard drive settings or in particular,  "SATA Operation" (or something similar) and change it to ATA, rather than the default AHCI.
Save & exit
Re-attempt your installation
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Author Comment

by:fmh002
ID: 22736190
thnx shadow5599. i will attempt that before running the memory tests. right now im too busy with school work. i will be at it once my assignments load decreases
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Accepted Solution

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fmh002 earned 0 total points
ID: 22800554
i ran the memory tests and there were 0 errors reported on each stick - tested individually. i bought a new hdd believing that it was faulty. i managed to successfully pass the setup process and install winxp. the strange thing is this error (http://i36.tinypic.com/2z4xx1d.jpg) still appears but this time with the new hdd in the last entry. could the controller be faulty?
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Expert Comment

by:shadow5599
ID: 22847482
Perhaps it's seeing some USB drives, such as a built in multi-card reader?
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Author Comment

by:fmh002
ID: 22847729
i suspect the disk controller is faulty. anyway, the machine hasn't given my any problems yet.
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Expert Comment

by:jsafire
ID: 23380400
i am running into this exact issue...  ive even loaded the SATA driver from acer to a floppy disc and its still not allowing me to install this.

I keep getting the 2 errors fmh002 has been getting.


anyone have any suggestions on how to get windows installed on this short of me buying an ide drive?

and is it just me or is anything acer related way more troublesome then most other pcs out there?
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Expert Comment

by:jsafire
ID: 23380707
Resolved to the best of my ability, the problem was the Floppy disc I put the Drivers on had them inside a Directory with spaces in it and I guess windows XP installation couldnt see that.

I put them into a dir called chipset   and also copied them to the root folder and it sucessfully installed the SATA Driver from acer and I could see my SATA drives and install XP :))

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