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Cutoff of Email Messages

Posted on 2008-10-13
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Medium Priority
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Last Modified: 2012-05-05
A customer calims that email message he receives for specific sources are "cut off".

He says that about the first third of the first letter on each line is cut off. I asked him to email me a sample. It is in the attached gif as viewed in my email (Outlook Express).  As you can see it is fine in my email.

I believe he uses either Outlook or Outlook Express.

Can this be addressed in the email client? (Outlook or Outlook Express)
cutoff-email.gif
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Question by:Richard Korts
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11 Comments
 
LVL 2

Expert Comment

by:reportguru
ID: 22704208
Make sure that that the user has not chosen to download the message header instead of the full message. This will cause only a small portion of the message to be available until the user requests a download of the full message.
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LVL 97

Expert Comment

by:war1
ID: 22704244
Hello rkorts,

Antivirus programs like Norton or AVG can corrupt email messages.  Temporarily disable antivirus check of emails and test.

Hope this helps!
war1
0
 
LVL 8

Expert Comment

by:Shmoid
ID: 22704407
Does the user having the problem have large fonts enabled?
Can you verify if it is Outlook or Outlook Express and what version?
Also, what OS is he running?
 
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Author Comment

by:Richard Korts
ID: 22704584
To all,

The implication is that it is ONLY emails from this ONE source.

RK
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LVL 97

Expert Comment

by:war1
ID: 22704730
RK, did you disable the antivirus check of email as I posted earlier?
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Author Comment

by:Richard Korts
ID: 22713894
war1:

He now tells me it happens when he prints them out. He is using Outlook. I went to his PC with gotomypc.com and the emails look fine on the screen.

Is there some setup in print for Outlook that could be used to adjust that?

Thanks
0
 
LVL 97

Expert Comment

by:war1
ID: 22714314
Go to IE > File > Print Preview.  Check if a large font is set.  Change font size to a smaller size.  If using IE7, make sure Fit to Print is not selected.
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Author Comment

by:Richard Korts
ID: 22714524
To war1:

If he's using OUTLOOK (not Outlook Express), the print properties are controlled in IE?

Is that correct?
0
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 22714742
Print properties in IE affects Outlook.
0
 

Author Closing Comment

by:Richard Korts
ID: 31407051
I set the left margin to 0.5 (it was something like 0.165) & that did the trick.
0
 
LVL 97

Expert Comment

by:war1
ID: 22715971
rkorts, glad the problem is fixed.
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