Cutoff of Email Messages
A customer calims that email message he receives for specific sources are "cut off".
He says that about the first third of the first letter on each line is cut off. I asked him to email me a sample. It is in the attached gif as viewed in my email (Outlook Express). As you can see it is fine in my email.
I believe he uses either Outlook or Outlook Express.
Can this be addressed in the email client? (Outlook or Outlook Express)
cutoff-email.gif
He says that about the first third of the first letter on each line is cut off. I asked him to email me a sample. It is in the attached gif as viewed in my email (Outlook Express). As you can see it is fine in my email.
I believe he uses either Outlook or Outlook Express.
Can this be addressed in the email client? (Outlook or Outlook Express)
cutoff-email.gif
Make sure that that the user has not chosen to download the message header instead of the full message. This will cause only a small portion of the message to be available until the user requests a download of the full message.
Hello rkorts,
Antivirus programs like Norton or AVG can corrupt email messages. Temporarily disable antivirus check of emails and test.
Hope this helps!
war1
Antivirus programs like Norton or AVG can corrupt email messages. Temporarily disable antivirus check of emails and test.
Hope this helps!
war1
Does the user having the problem have large fonts enabled?
Can you verify if it is Outlook or Outlook Express and what version?
Also, what OS is he running?
Can you verify if it is Outlook or Outlook Express and what version?
Also, what OS is he running?
ASKER
To all,
The implication is that it is ONLY emails from this ONE source.
RK
The implication is that it is ONLY emails from this ONE source.
RK
RK, did you disable the antivirus check of email as I posted earlier?
ASKER
war1:
He now tells me it happens when he prints them out. He is using Outlook. I went to his PC with gotomypc.com and the emails look fine on the screen.
Is there some setup in print for Outlook that could be used to adjust that?
Thanks
He now tells me it happens when he prints them out. He is using Outlook. I went to his PC with gotomypc.com and the emails look fine on the screen.
Is there some setup in print for Outlook that could be used to adjust that?
Thanks
Go to IE > File > Print Preview. Check if a large font is set. Change font size to a smaller size. If using IE7, make sure Fit to Print is not selected.
ASKER
To war1:
If he's using OUTLOOK (not Outlook Express), the print properties are controlled in IE?
Is that correct?
If he's using OUTLOOK (not Outlook Express), the print properties are controlled in IE?
Is that correct?
ASKER CERTIFIED SOLUTION
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ASKER
I set the left margin to 0.5 (it was something like 0.165) & that did the trick.
rkorts, glad the problem is fixed.