• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 360
  • Last Modified:

Cutoff of Email Messages

A customer calims that email message he receives for specific sources are "cut off".

He says that about the first third of the first letter on each line is cut off. I asked him to email me a sample. It is in the attached gif as viewed in my email (Outlook Express).  As you can see it is fine in my email.

I believe he uses either Outlook or Outlook Express.

Can this be addressed in the email client? (Outlook or Outlook Express)
cutoff-email.gif
0
Richard Korts
Asked:
Richard Korts
1 Solution
 
reportguruCommented:
Make sure that that the user has not chosen to download the message header instead of the full message. This will cause only a small portion of the message to be available until the user requests a download of the full message.
0
 
war1Commented:
Hello rkorts,

Antivirus programs like Norton or AVG can corrupt email messages.  Temporarily disable antivirus check of emails and test.

Hope this helps!
war1
0
 
ShmoidCommented:
Does the user having the problem have large fonts enabled?
Can you verify if it is Outlook or Outlook Express and what version?
Also, what OS is he running?
 
0
Veeam and MySQL: How to Perform Backup & Recovery

MySQL and the MariaDB variant are among the most used databases in Linux environments, and many critical applications support their data on them. Watch this recorded webinar to find out how Veeam Backup & Replication allows you to get consistent backups of MySQL databases.

 
Richard KortsAuthor Commented:
To all,

The implication is that it is ONLY emails from this ONE source.

RK
0
 
war1Commented:
RK, did you disable the antivirus check of email as I posted earlier?
0
 
Richard KortsAuthor Commented:
war1:

He now tells me it happens when he prints them out. He is using Outlook. I went to his PC with gotomypc.com and the emails look fine on the screen.

Is there some setup in print for Outlook that could be used to adjust that?

Thanks
0
 
war1Commented:
Go to IE > File > Print Preview.  Check if a large font is set.  Change font size to a smaller size.  If using IE7, make sure Fit to Print is not selected.
0
 
Richard KortsAuthor Commented:
To war1:

If he's using OUTLOOK (not Outlook Express), the print properties are controlled in IE?

Is that correct?
0
 
war1Commented:
Print properties in IE affects Outlook.
0
 
Richard KortsAuthor Commented:
I set the left margin to 0.5 (it was something like 0.165) & that did the trick.
0
 
war1Commented:
rkorts, glad the problem is fixed.
0

Featured Post

Get your Disaster Recovery as a Service basics

Disaster Recovery as a Service is one go-to solution that revolutionizes DR planning. Implementing DRaaS could be an efficient process, easily accessible to non-DR experts. Learn about monitoring, testing, executing failovers and failbacks to ensure a "healthy" DR environment.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now