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Undeliverable message 4.4.7 and MTA not active

Posted on 2008-10-13
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Last Modified: 2013-11-30
I found your resolve for the 4.4.7, but all it said was find out what the MTA says.  My MTA is not active, which your database says is normal.   Most of our emails go out fine, but with a few companies  I keep getting the 4.4.7 error.  I have sbs 2003.  
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Question by:joypatrick
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AdamRobinson earned 125 total points
ID: 22704636
Usually a 4.4.7 message is a temporary problem on the receiver's end.  Are you sure this is actually a problem with your mail server?

Is there any pattern on the companies you're having problems e-mailing?

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by:joypatrick
ID: 22704811
My research indicates that same - it's their problem.  However, they companies (about five of them) say they are not the issue.  We have no multiple recipients etc.   I can send to their companies from my yahoo and aol accounts, but NOT from our office.   No one in my office can send to these accounts using the office email.
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by:AdamRobinson
AdamRobinson earned 125 total points
ID: 22704832
Ok.  If you can send to them from other places but not from your own office, I'd check the following:

1) Make sure your domain isn't on any block lists.  It's possible you've been included on some RBLs and they're filtering your mail.  You can check this on dnsstuff.com, I believe
2) Check the extended message in your Exchange log.  I believe it will be in c:\windows\system32\logfiles\smtpsvc1\exDATE.log

Find one of the messages being bounced and see what the exact error there is.

Post that back here.

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LVL 16

Assisted Solution

by:AdamRobinson
AdamRobinson earned 125 total points
ID: 22704838
Btw, it's also possible all of those companies are using the same mailhost and that particular mailhost has you blocked.  This can occur if you're on a dynamic IP address, if someone on your same IP is spamming, or if you're been inappropriately added.
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