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Silverlight 2 Update Installation Problem (KB955011)

Posted on 2008-10-13
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Last Modified: 2013-11-29
I have problem with Windows Update Center - one of updates (Critical Update for Microsoft Silverlight 2 - KB955011) permanently fails to install on my machine (Windows Server 2008 Enterprise SP1 x64). I already tried to stop "WU" service & delete %SystemRoot%\Software Distribution folder - the same result as earlier - Windows Installer asks:
"The feature you are trying to use is on a network resource that is not unavailable.
Click OK to try again, or enter an alternate path to a folder containing the installation package "silverlight.msi" in the box below."
I tried to download silverlight.msi but did not find anything that were accepted.
Please advice how solve this problem, or maybe hide this update to avoid constant appearing of "New updates available" message.
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Question by:R-Star
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by:Vadim Rapp
ID: 22757734
disable automatic updates.  They usually bring more hard than good anyways.
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LVL 40

Expert Comment

by:Vadim Rapp
ID: 22757740
typo: more hard -> more harm
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R-Star earned 0 total points
ID: 22789328
I found solution - it was simple. Special thanks to Allen Chen  MSFT who posted appropriate advice on silverligh.net forums. All that were required: 1. Download & use Windows Installer CleanUp Utility to uninstall existing Silverlight: http://support.microsoft.com/kb/290301. This utility perform clean of Windows Installer DB.
2. Install new version of Silverlight.
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