I bought Acronis True Image Home (ver. 11) last summer and had been happy with it.
I bought it after finding out (following a laptop crash) that the software included with a Maxtor One Touch external drive did NOT back up the Outlook PST files!!! Much anguish and gnashing of teeth. Thinking I had everything backed up, I was extremely disappointed to find out that I had lost 5 months of business e-mail, much of containing attachments that I had not saved outside of Outlook. (I have changed that practice!!!!)
Thus - the search to find a backup program that would backup my laptop 100% every time in case I was do have another failure. I bought Acronis, installed it on my laptop, did a full backup immediately.
Then, every 2nd or 3rd day (because the laptop travels in & out of the office with me - to jobsites, to home, out of town, etc. etc.), I have done an incremental backup.
All was fine until a couple weeks ago when I got a message telling me that I was out of room.
I couldn't understand that since the external drive was 250GB while my laptop is only 160GB.
I sent tech support messages to Acronis but have NEVER received a response from them other than to confirm receipt of my message. (However, they do offer pay-for-support!)
Long & short - I am looking for a software backup program for my laptop that will do 100% of the files in a non-proprietary format so I can recover in case I lose or CRASH my laptop.
I would like some sort of security too.
I would like to be able to back up to an external hard drive (via USB?).
Is SyncBack the solution?
Or, am I doing something wrong with the Acronis software.? (Is it me or is it the software?)