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backupexec fails to clear exchange logs

noticed that backupExec 11D Exchange 2003 backup using exchange agent is not clearing the exchange transaction logs.   Worked with Symantec and upgraded to latest release of 11d (7170), and adjust settings.   I'm getting access denied to the info store in the logs.  but I am getting backups, and can see all the details of the mailboxes.
Ideas ?
thanks
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