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HP ColorJet 2605dn - Paper Jams

Posted on 2008-10-13
Medium Priority
Last Modified: 2013-12-15
- We have an HP 2605dn ColorJet LaserJet printer. Worked great until recently.  I changed all 3 color cartridges, then we had a crew come in who needed to use the printer (it is networked) for multiple copies of instructions.
- The LaserJet keeps jamming around the 11th page on one document, and now it keeps jamming on others.
- It on occasion shows an Error 79 - which is apparently a firmware issue.
- The paper jams occur in several locations throuhouth the path.

Any cleaning or other suggestions that may help? I already checked HP's site; and have tried putting a heavier weight paper through to clean/push out any debris to no avail. By the way - I am not the System Admin/Newtork Admin - so I only have limited rights. I'm looking for a mechanical suggestion for repair before hauling it in to a shop.
Question by:blueflame442
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LVL 27

Expert Comment

ID: 22715222
The suggestions in this post are as relevant to your model as they are the 4000:

Try those.  If they don't work, post back with what you tried and the results.  Most likely it is one or the other set of rollers.

LVL 27

Expert Comment

ID: 22715369
Also, if they are wrinkling, change the fuser.

Author Comment

ID: 22715753
Currenty it appears to be a problem with the particular file that was printing.
I will find out the size and if the document was attempting duplex printing. Or the fonts?
Perhaps my printer always had trouble with duplex but since no one used the feature we didn't find out.
On my smaller documents the papers are not getting jammed. I'm going to try some other things a bit later and provide feedback in case others have this problem.

Accepted Solution

blueflame442 earned 0 total points
ID: 22743210
I have not had anyproblems since having the person delete the document. Could it be a memory problem or some code bug? I'm not sure how/if to award points.

LVL 27

Expert Comment

ID: 22758909
Could have just been some issue with the print settings on that specific document.  

Up to you what to do on the points.  If you think one of the suggestions helped, then you could award points there.  Or, if you solved your problem yourself, you can click on the Delete Question link that is in the post of your question.  You will be able to enter the reason why you wish the question.  If your question contains information that may be useful to others, you can request it be made into a zero point Previously Answered Question.  Your points will be returned to you.  See this link for more info.
I answered my question myself.  What do I do?

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