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System Center Operations Manager (MOM) 2007 Email Notification not being sent or received

Posted on 2008-10-13
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Last Modified: 2012-05-05
We recently installed SCOM 2007 and it appears to be working correctly except for one thing; it is not sending any notification emails. I have set up the notifications following any and all directions I have found on the Internet. We have recipents, subscriptions, and email settings in place. We have also setup our Exchange 2003 server to relay messages from the server where SCOM is installed. I have also set up a Domain Admin account in the notification profile on the SCOM server.

I have installed a few management packs that allow for notification testing, but they seem to indicate that notifications are working correctly. Still no emails.

This is the error I get in Event Viewer

In SendEmail Function with parameters End-to-End Notification Test End-to-End Notification Test

Monitors for Event ID:1000 Source: NotificationTest in the Application Event Log and triggers a critical alert.

The alert occurred: 10/13/2008 3:38:06 PM

The severity was: Error email@domain.com

I have also checked our AV (Symantec) and as far as I can tell, it is not set to block out going SMTP message from the SCOM server.

I am at my wits ends, as SCOM appears to be set up (alerts are showing on the system) but no one is receiving emails.
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Question by:wpicha
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4 Comments
 
LVL 23

Expert Comment

by:TheCleaner
ID: 22711863
Have you checked for those emails in Exchange Message Tracking?

Is the From address a valid email address?

Did you give the SCOM service account rights to send as that user?
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Author Comment

by:wpicha
ID: 22712857
Update:

So apparently the messages are able to send, just not able to be delivered

Your message did not reach some or all of the intended recipients.

      Subject:      Alert: Script or Executable Failed to run Priority: 1 Severity: 1 Resolution state: New
      Sent:      10/14/2008 11:33 AM

The following recipient(s) could not be reached:

email@domain.com on 10/14/2008 11:33 AM
You do not have permission to send to this recipient.  For assistance, contact your system administrator.
<exchange-server@domain.com #5.7.1 smtp;550 5.7.1 Unable to relay for email@domain.com>
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LVL 23

Expert Comment

by:TheCleaner
ID: 22714748
If you are getting unable to relay then your SCOM server isn't in the allowed SMTP relay list.

Although I don't recall ever having to set such a thing up.

You should have setup the service account to have an Exchange mailbox.

Then in your console under administration, settings, notifications,  you should just setup notifications to go to your Exchange server.  Authentication should be windows integrated, with the return address being the email address of your service account.
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Accepted Solution

by:
wpicha earned 0 total points
ID: 22723739
I have solved the problem by uninstalling SCOM, reinstalling it with a Domain Admin account with a working Exchange address
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