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EXMERGE fails on Exchange 2000

Posted on 2008-10-13
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Last Modified: 2010-04-21
I want to extract mailboes from Exchange 2000 using EXMERGE.  The program runs fine but fails on the extraction.  I am selecting option 2 and only want to run the part to create the .pst file.  I am running this only selecting a single mailbox until I understand what is failing.  I did try to save the pst to my home folder on another server but the error stayed the same The exmerge.log file data is:

[16:20:04] Using locale 0x409 and code page 1252 to connect to mailbox
[16:20:04] Copying data from mailbox 'Kenneth Strychalski' ('KSTRYCHE') on Server 'EXCHSRV1' to file 'C:\EXMERGEDATA\KSTRYCHE.PST'.
[16:20:04] Successfully initialized MAPI.
[16:20:04] Successfully created profile.
[16:20:04] Successfully initialized MAPI.
[16:20:04] MAPI Logon successful.
[16:20:04] Error extracting information from server DN '' (CMapiSession::GetInfoFromProfile)
[16:20:04] Errors encountered. Copy process aborted for mailbox 'Kenneth Strychalski' ('KSTRYCHE').
[16:20:04] Number of items copied from the source store for all mailboxes processed: 0
[16:20:04] Total number of folders processed in the source store: 0
[16:20:04] 0 mailboxes successfully processed. 1 mailboxes were not successfully processed. 0 non-fatal errors encountered.
[16:20:04] Process completion time: 00:00:00
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Question by:d50041
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Expert Comment

by:Bertling
ID: 22707704
do you have send as/receive as permissions to the mailbox store?
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Author Comment

by:d50041
ID: 22711066
I'll check....I did log on as Administrator but, you never know.
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Expert Comment

by:Bertling
ID: 22711112
the administrator account does not have the send as/ receive as permissions by default.

you need to specify these at the database level.
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by:Bertling
ID: 22711124
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Author Comment

by:d50041
ID: 22711142
I'm trying to figure out how to check the permissions you referenced above.  I have never managed Exchange before and admit to no knowledge, although I have been managing a Server2003 network for years
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Expert Comment

by:Bertling
ID: 22711395
ok no worries.

open exchange console

drill down to the mailbox store

right click it and select properties

click the security tab

here you can edit the perms
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Author Comment

by:d50041
ID: 22735053
Making the suggested changes has had no effect on the execution of EXMerge.  I printed out the MS KB article and double-checked the suggested security modifications.  We continue to get the exact same error: Error extracting information from server DN '' (CMapiSession::GetInfoFromProfile)
We also re-enabled the user account to make sure that was not contributing.
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Accepted Solution

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Bertling earned 50 total points
ID: 22738584
Please ca nyou advise if this users mailbox is hidden from the GAl in AD under the exchange advanced tab in their user account?
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Author Closing Comment

by:d50041
ID: 31505713
Your suggestions were what I needed.  The ExMerge is easy to use and does what is advertised, and yes, I had to unhide the mailbox from the address book.  The other hangup was my fault, having to do with what account I was logged in as..  Thanks for all your quick responses.
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