shutting down xp sprtcmd.exe hangs

Posted on 2008-10-13
Medium Priority
Last Modified: 2009-02-13
everytime i shut my computer off this sprtcmd.exe I have to end task it. what is it and how woudl I resole this
Question by:zenworksb

Expert Comment

ID: 22708260
The process you are referring to is the Dell support agent. Have you tried re-installing or updating the software through Dell? If not try the following link to Dell support
Alternatively you could simply remove the software from your system.
LVL 78

Accepted Solution

Rob Williams earned 2000 total points
ID: 22708267
sprtcmd.exe is installed a s part of Belgacom services, through ISP's. If you do not need this service you could disable or delete the file/s. However that may not be a possibility. If not, sometimes the "User Profile Hive Cleanup Service" will help to close hanging applications. You could give that a try.
LVL 15

Expert Comment

ID: 22708270
This file will be on your hard drive in location "C:\Program Files\Dell Support Center\bin\sprtcmd.exe" /P

If it is located elswhere, i.e.

Some malware camouflage themselves as sprtcmd.exe, particularly if they are located in c:\windows or c:\windows\system32 folder.

It is a Dell file utility.

Follow this



LVL 78

Expert Comment

by:Rob Williams
ID: 22752669
Thanks zenworksb.
Cheers !

Expert Comment

ID: 22818354
For me, the link suggested by TheSmick is correct.
Thanks TheSmick!

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