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Problems with "Set Program Access and Defaults" in Windows XP Pro

Posted on 2008-10-13
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Last Modified: 2012-05-05
I am using Windows XP Pro and Kaspersky Internet Security and I want to  change my default programs to Firefox browser and Thunderbird email. When I go to "Start", "Set program access and defaults" I can change the settings but when I reboot they get lost. How can I make them stay?  could this problem have anything to do with Kaspersky?
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Question by:gvena
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6 Comments
 
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Expert Comment

by:war1
ID: 22711523
Hello gvena,

In Firefox and Thunderbird, you need to set these programs to check if they are teh default. Then restart the program and click Yes when ask if you want to make it the default.

In IE and Outlook Express (and any other browser and email client), make sure that these programs are not checking whether it is the default.

Hope this helps!
war1
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Expert Comment

by:war1
ID: 22711538
gvena,

In kaspersky, make sure no wrong program is selected as default in preferences section.
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Author Comment

by:gvena
ID: 22713709
Interesting. It seems to have worked to have Thurderbird check for default status and then check yes.  Even though when I look at "Set Programs and Default" it still has the wrong defaults. But I would like to be able to use that window to make changes. Is this forever impossible now?  Because of Service Pack 3?  Because of Kaspersky?

Also, I can't find the preferences section of Kaspersky. Do you know this software or are you just thinking in generic terms and assuming the language would be the same?  Even when get instructions from Kaspersky, they always refer to links that are not there on my screen!  It's very frustrating.
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LVL 97

Expert Comment

by:war1
ID: 22714265
I have use the Windows defaults to set IE or Outlook to be the default. But I have not tried setting non-Microsoft product as default. Thunderbird not being the default could be the issue. :(

Regarding Kaspersky, I am thinking in generic terms.  I do not have a copy of Kaspersky in front of me to know the exact setting.
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Author Comment

by:gvena
ID: 22715906
Thanks, war1.  But actually Thunderbird IS the default.
I think I'm going to have to get on the phone with Kaspersky. And believe me, that's no fun.

Thanks for getting me set with the Firefox default though. That's a big help because I was getting sent to IE all the time from email links and now I'm not. Big improvement.

Gail
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Accepted Solution

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war1 earned 250 total points
ID: 22715964
Gail, glad to help!
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