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Outlook, Adobe Reader, Internet Explorer CRASHING!

Posted on 2008-10-14
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Last Modified: 2013-12-08
Dear Experts,

I have a bad problem with a uncles ASUS laptop which i am trying to help him fix. It has Vista Home premium installed.

The problem is that as soon as i open Outlook, programs start to freeze( Not Responding ). Mainly it is Internet Explorer 7, Outlook and Adobe Reader 9.

It requires me to restart the computer. To get to working again for atleast a while untill it starts to freeze again! It ususally only does it after opening Outlook 2007.

We also have installed the following list of programs. I hope this will help in diagnosing the problem.

1. Microsoft Office 2007 [ Am going to update to sp1 tomorrow ]
2. Kaspersky Internet Security 6
3. QuickBooks Pro 2007/2008
4. Nero 7.5 Premium
5. Internet Explorer 7
6. Photodex ProShow Gold
7. Arcsoft Photostudio 5.5
8. ASUS security Centre
9. Asus Utiltiies
10. Bigpond Wireless Internet connection manager
11. Canoscan LIDE 70
12. CCleaner
13. Cyberlink DVD
14. Extras and Upgrades
15. Fast Stone Image Viewer
16. Kaspersky Internet Security
17. Lightscribe Direct Disk Labeling
18. Maintenance
19. Panasonic SD Viewer for DSC
20. Quicktime
21. Scansoft for Omnipage Pro SE V4
22. Winrar
23. Apple Software Updater
24. Dolby Control Centre

I hope this helps as I need it! I have trired SFC /Scannow, which foudn no problems. I reset Internet Explorer 7.

Any help greatly appriciated!

Cheers,

Jason
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Question by:jason1983
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Accepted Solution

by:
einarbrown earned 500 total points
ID: 22709754
Have you tried this?:

"There have been Adobe issues with the Beta and RTM Office. I haven't
had them. Turn off the Adobe plugin in Outlook by going to Tools/Trust
Center and disconnectiong Adobe from Outlook. Simply go to tools > trust
center > add ins, and then at the bottom of the screen select COM Add-ins
from the drop down menu box, and hit the go button. From the next screen
deselect (remove checkmark) PDFMOutlook."

read more at:

http://www.technologyquestions.com/technology/windows-vista/31580-outlook-2007-stops-working-vista.html
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Author Comment

by:jason1983
ID: 22710137
Hi Einarbrown,

Thank you heaps for replyng!

I will try this and see how it goes. Will comment again in the next day or two!

Cheers,

Jason
0
 

Author Comment

by:jason1983
ID: 22805632
Hi Einar,

worked well. I ended up instaling Adobe Lite, and it is working well now!

Cheers,

Jason
0
 

Author Closing Comment

by:jason1983
ID: 31505804
Thanks heaps for helping me!
0
 
LVL 6

Expert Comment

by:einarbrown
ID: 22810932
Good to hear!

Glad it help!
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