Solved

0x800ccc0f outlook 2003 error message

Posted on 2008-10-14
3
996 Views
Last Modified: 2012-05-05
Beginning mid morning about 10 days ago, a user reported that Outlook 2003 started erroring out with the 0x800ccc0f Connection to the server is interrupted message. He was sucesfully using Outlook for aprox 1 hour before the error started to occur. He reports that no changes were made to the computer. The computer is located in an office with 2 others, neither of which is having any problem connecting to the email server, which is located on the Internet.

# Eliminated possible related to the users profile - I logged on with a different user with full admin rights, user had have had Outlook configured before and problem reocurred.
# Eliminated possible related to the users email account - While logged onto that computer with a different user, configured Outlook with a new test user email account and problem reoccured.
# Problem is isolated to this one computer, all other computers in the building have no problem.
# I did a repair install of Oulook and no change.
# I uninstalled Office 2003, restarted, reinstalled Office 2003, installed SP3 and installed all updates, no change.
# Disabled all AV/AS software (NOD32) and no change.
0
Comment
Question by:jst3751
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
malware earned 500 total points
Comment Utility
I take it you've looked at the kb article for that error code
http://support.microsoft.com/kb/813514

I would actually uninstall the AV/AS products and see what happens
0
 
LVL 1

Author Comment

by:jst3751
Comment Utility
That is about the only thing I have not done yet. I will do that late tonight.
0
 
LVL 1

Author Comment

by:jst3751
Comment Utility
OK, uninstalling the AV (NOD32) was the only thing that worked. Now I will have to work with their support to find out why it interferred on this one workstation.,
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Join & Write a Comment

Email signatures have numerous marketing benefits. Here are 8 top reasons to turn your email signature into a marketing channel.
Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

762 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now