Solved

0x800ccc0f outlook 2003 error message

Posted on 2008-10-14
3
997 Views
Last Modified: 2012-05-05
Beginning mid morning about 10 days ago, a user reported that Outlook 2003 started erroring out with the 0x800ccc0f Connection to the server is interrupted message. He was sucesfully using Outlook for aprox 1 hour before the error started to occur. He reports that no changes were made to the computer. The computer is located in an office with 2 others, neither of which is having any problem connecting to the email server, which is located on the Internet.

# Eliminated possible related to the users profile - I logged on with a different user with full admin rights, user had have had Outlook configured before and problem reocurred.
# Eliminated possible related to the users email account - While logged onto that computer with a different user, configured Outlook with a new test user email account and problem reoccured.
# Problem is isolated to this one computer, all other computers in the building have no problem.
# I did a repair install of Oulook and no change.
# I uninstalled Office 2003, restarted, reinstalled Office 2003, installed SP3 and installed all updates, no change.
# Disabled all AV/AS software (NOD32) and no change.
0
Comment
Question by:jst3751
  • 2
3 Comments
 
LVL 2

Accepted Solution

by:
malware earned 500 total points
ID: 22716511
I take it you've looked at the kb article for that error code
http://support.microsoft.com/kb/813514

I would actually uninstall the AV/AS products and see what happens
0
 
LVL 1

Author Comment

by:jst3751
ID: 22717172
That is about the only thing I have not done yet. I will do that late tonight.
0
 
LVL 1

Author Comment

by:jst3751
ID: 22723886
OK, uninstalling the AV (NOD32) was the only thing that worked. Now I will have to work with their support to find out why it interferred on this one workstation.,
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Resolve DNS query failed errors for Exchange
Outlook Free & Paid Tools
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
CodeTwo Sync for iCloud (http://www.codetwo.com/sync-for-icloud?sts=6554) automatically synchronizes your Outlook 2016, 2013, 2010 or 2007 folders with iCloud folders available via iCloud Control Panel. This lets you automatically sync them with…

920 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

17 Experts available now in Live!

Get 1:1 Help Now