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0x800ccc0f outlook 2003 error message

Posted on 2008-10-14
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Last Modified: 2012-05-05
Beginning mid morning about 10 days ago, a user reported that Outlook 2003 started erroring out with the 0x800ccc0f Connection to the server is interrupted message. He was sucesfully using Outlook for aprox 1 hour before the error started to occur. He reports that no changes were made to the computer. The computer is located in an office with 2 others, neither of which is having any problem connecting to the email server, which is located on the Internet.

# Eliminated possible related to the users profile - I logged on with a different user with full admin rights, user had have had Outlook configured before and problem reocurred.
# Eliminated possible related to the users email account - While logged onto that computer with a different user, configured Outlook with a new test user email account and problem reoccured.
# Problem is isolated to this one computer, all other computers in the building have no problem.
# I did a repair install of Oulook and no change.
# I uninstalled Office 2003, restarted, reinstalled Office 2003, installed SP3 and installed all updates, no change.
# Disabled all AV/AS software (NOD32) and no change.
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Question by:jst3751
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malware earned 500 total points
ID: 22716511
I take it you've looked at the kb article for that error code
http://support.microsoft.com/kb/813514

I would actually uninstall the AV/AS products and see what happens
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by:jst3751
ID: 22717172
That is about the only thing I have not done yet. I will do that late tonight.
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by:jst3751
ID: 22723886
OK, uninstalling the AV (NOD32) was the only thing that worked. Now I will have to work with their support to find out why it interferred on this one workstation.,
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