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Windows XP will see the network and the router to cable says it is connected, but I cannot connect to the internet with either Firefox or IE 7.  How can I fix this?

Posted on 2008-10-14
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Last Modified: 2013-12-14
I just fixed my own problem.  See below, because when I re-install anti-virus, I expect a possible recurring issue.

I have my Mom's IBM Netvista (2292-21U) (P4 1.6GHz, 640MB RAM) with Windows XP SP2.   I needed to connect to the web to patch it and do some general cleanup.  She normally uses AOL dial up, but I have cable internet with a Netgear router and a wired connection.  I had her up and running and I applied patches, but then I started messing with processes and services to speed up performance.   I also think I partially removed Norton 360.  Somewhere along the way, I lost connection.  Symptoms were that Windows networking showed a connection and an assigned IP, and it showed the gateway.   But neither IE7 nor Firefox 3 would connect, and doing a Ping from Cmd Prompt did not work to the gateway or other computers on the network.  After googling many sites on the problem and releasing the DNS, etc, I was frustrated because nothing seemed to work.  This morning I downloaded Norton Removal Tool and ran it.   Now I can see the web.   I reinstalled Symantec, this time with Symantec Endpoint Protection.  I am still connected.   Does Norton have some logic built into their software that if part of the software is disabled, it disconnects the web?  It sure seems so.
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Question by:captainpicard17
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Expert Comment

by:IanTh
ID: 22710604
norton and other av stuff will exibit similar problems although to my mind norton is usdually the most problemtic when its bust or halve install/removed

when no browser will connect to the internet I usually say to use winsockxpfix as it fixes registry problems that stop the browser working but you can ping and tracert no problem oh and the other thing it fixes is slow windows, when the networking stuff behind windows is knackere the pc runs like a dog
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by:Chris James
ID: 22714653
I did something with my bosses laptop that sounds similar to the issue you are having.  There is a specific service related to the windows firewall/anti virus from Microsoft that has to be running all of the time.  

I think the service is called "Windows Live Onecare Family Safety" Make sure that this service is set to automatic and it is running.  For some reason even if you have uninstalled Windows Live Onecare in the past, the service is not removed for some reason and cannot be stopped without it affecting internet browsing.


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by:Chris James
ID: 22714663
Just read more of your question, says you've got the web running now, ignore my post.  Sorry.
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captainpicard17 earned 0 total points
ID: 22835140
You do have to run the Norton Removal Tool AFTER you run the un-install of your Norton product.   Then you can see the web and resume activity.
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