Solved

Windows XP will see the network and the router to cable says it is connected, but I cannot connect to the internet with either Firefox or IE 7.  How can I fix this?

Posted on 2008-10-14
4
196 Views
Last Modified: 2013-12-14
I just fixed my own problem.  See below, because when I re-install anti-virus, I expect a possible recurring issue.

I have my Mom's IBM Netvista (2292-21U) (P4 1.6GHz, 640MB RAM) with Windows XP SP2.   I needed to connect to the web to patch it and do some general cleanup.  She normally uses AOL dial up, but I have cable internet with a Netgear router and a wired connection.  I had her up and running and I applied patches, but then I started messing with processes and services to speed up performance.   I also think I partially removed Norton 360.  Somewhere along the way, I lost connection.  Symptoms were that Windows networking showed a connection and an assigned IP, and it showed the gateway.   But neither IE7 nor Firefox 3 would connect, and doing a Ping from Cmd Prompt did not work to the gateway or other computers on the network.  After googling many sites on the problem and releasing the DNS, etc, I was frustrated because nothing seemed to work.  This morning I downloaded Norton Removal Tool and ran it.   Now I can see the web.   I reinstalled Symantec, this time with Symantec Endpoint Protection.  I am still connected.   Does Norton have some logic built into their software that if part of the software is disabled, it disconnects the web?  It sure seems so.
0
Comment
Question by:captainpicard17
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 30

Expert Comment

by:IanTh
ID: 22710604
norton and other av stuff will exibit similar problems although to my mind norton is usdually the most problemtic when its bust or halve install/removed

when no browser will connect to the internet I usually say to use winsockxpfix as it fixes registry problems that stop the browser working but you can ping and tracert no problem oh and the other thing it fixes is slow windows, when the networking stuff behind windows is knackere the pc runs like a dog
0
 
LVL 4

Expert Comment

by:Chris James
ID: 22714653
I did something with my bosses laptop that sounds similar to the issue you are having.  There is a specific service related to the windows firewall/anti virus from Microsoft that has to be running all of the time.  

I think the service is called "Windows Live Onecare Family Safety" Make sure that this service is set to automatic and it is running.  For some reason even if you have uninstalled Windows Live Onecare in the past, the service is not removed for some reason and cannot be stopped without it affecting internet browsing.


0
 
LVL 4

Expert Comment

by:Chris James
ID: 22714663
Just read more of your question, says you've got the web running now, ignore my post.  Sorry.
0
 

Accepted Solution

by:
captainpicard17 earned 0 total points
ID: 22835140
You do have to run the Norton Removal Tool AFTER you run the un-install of your Norton product.   Then you can see the web and resume activity.
0

Featured Post

Enroll in May's Course of the Month

May’s Course of the Month is now available! Experts Exchange’s Premium Members and Team Accounts have access to a complimentary course each month as part of their membership—an extra way to increase training and boost professional development.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Updating clients Trend Micro (OfficeScan) Console 5 125
Ransomeware 11 200
windows explorer default details view 10 119
Any harm in a CMD - ping  www.google.ie -t for a day ? 7 72
Can I legally transfer my OEM version of Windows to another PC?  (AKA - Can I put a new systemboard in my OEM PC?) Few of us are both IT and legal experts but we all have our own views of Microsoft's licensing rules and how they apply.  There are…
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Established in 1997, Technology Architects has become one of the most reputable technology solutions companies in the country. TA have been providing businesses with cost effective state-of-the-art solutions and unparalleled service that is designed…
Email security requires an ever evolving service that stays up to date with counter-evolving threats. The Email Laundry perform Research and Development to ensure their email security service evolves faster than cyber criminals. We apply our Threat…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question