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E-mails with images included open very slow.

Posted on 2008-10-14
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Last Modified: 2012-05-05
I have a user who's e-mail opens any message that has a image (logo, picture, ect...) included in the subject very slow, about a 8-15 second delay when opening the e-mail. We use Outlook 2003, and are updated to IE7. I have tried several diffrent things, repair/uninstall/reinstall office; Cleaned out the temp folder; uninstalled/reinstalled IE7; deleted and recreated the user profile; ran the office resource kit. We don't set up our users to run in chaced mode, everything is stored on our Exchange Server. This user has 2 systems a desktop and a laptop. The one system everything works fine, so I have elimated the problem to be message or user related. It is something with just that one system and the delay are with e-mails that only have images inside of them, just plain text e-mails work fine. Any Idea's?????
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Question by:paragondie
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Expert Comment

by:war1
ID: 22711741
Hello paragondie,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx.  This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Hope this helps!
war1
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Author Comment

by:paragondie
ID: 22712622
I already did this with clean out the temp folder, no luck.
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by:war1
ID: 22713257
You cleaned out the OLKxx folder?  Most auto cleaners will not access that file.
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Author Comment

by:paragondie
ID: 22713301
yes, I was already aware of that secure temp folder, due to other issues we have had here.
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war1 earned 500 total points
ID: 22713338
Check if antivirus is scanning the image, so slowing the process of opening.  Temporarily disable antivirus and test.
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Author Comment

by:paragondie
ID: 22714151
Disabling the Symantec Antivirus did fix the issue. However I am still confused because both systems have the latest Antivirus (Endpoint 11.0) and only the one system is acting up. Probably a question for the folks at Symantec.
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Expert Comment

by:war1
ID: 22714339
Make sure Endpoint has the latest updates.
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Author Comment

by:paragondie
ID: 22723138
War,
I figured out that Symantec had a new REV of there End Point Protection 11.0 REV3. Once I upgraded to that and pushed it out to my clients it resolved this issue. Still not sure why one system reacted diffrently to the upgrade than the other but either way things are working good now. Thanks for the idea to check my AntiVirus protection.
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Expert Comment

by:war1
ID: 22733382
paragondie, glad to help!
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