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E-mails with images included open very slow.

I have a user who's e-mail opens any message that has a image (logo, picture, ect...) included in the subject very slow, about a 8-15 second delay when opening the e-mail. We use Outlook 2003, and are updated to IE7. I have tried several diffrent things, repair/uninstall/reinstall office; Cleaned out the temp folder; uninstalled/reinstalled IE7; deleted and recreated the user profile; ran the office resource kit. We don't set up our users to run in chaced mode, everything is stored on our Exchange Server. This user has 2 systems a desktop and a laptop. The one system everything works fine, so I have elimated the problem to be message or user related. It is something with just that one system and the delay are with e-mails that only have images inside of them, just plain text e-mails work fine. Any Idea's?????

war1

Hello paragondie,

The Outlook folder where attachment opens may be full. Clear the files from Outlook cache folder OLKxx. This folder is difficult to access. Here is a way to access the folder and files
http://www.outlook-tips.net/archives/2003/20030828.htm

In Vista, the Secure Temp folder is located at C:\Users\username\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.Outlook\xxxxxxxx

Hope this helps!
war1

paragondie

ASKER

I already did this with clean out the temp folder, no luck.

war1

You cleaned out the OLKxx folder? Most auto cleaners will not access that file.

paragondie

ASKER

yes, I was already aware of that secure temp folder, due to other issues we have had here.

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war1

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paragondie

ASKER

Disabling the Symantec Antivirus did fix the issue. However I am still confused because both systems have the latest Antivirus (Endpoint 11.0) and only the one system is acting up. Probably a question for the folks at Symantec.

war1

Make sure Endpoint has the latest updates.

paragondie

ASKER

War,
I figured out that Symantec had a new REV of there End Point Protection 11.0 REV3. Once I upgraded to that and pushed it out to my clients it resolved this issue. Still not sure why one system reacted diffrently to the upgrade than the other but either way things are working good now. Thanks for the idea to check my AntiVirus protection.

war1

paragondie, glad to help!