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Outlook 2007 freezes when accessing directory

Posted on 2008-10-14
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Last Modified: 2010-04-21
Outlook 2007 on an XP workstation, on an SBS domain with Exchange 2003. When opening Outlook, all messages are available and I can send and email to anyone as long as I don't click on the "to" or "CC" buttons to access the Address Lists.
Outlook states the folders are fully syncronized. The workstation has 3.5g of memory.
Creating a new Outlook profile does not fix the issue, but creating a new user profile does. Reinstaling Office has had no effect and other users on this PC have no issues. Logging in as the user with the issue on a different workstaion has no issue.

Reported, but not confirmed by the user with the issue is an 'out of disk space error' when saving documents to the network drive, which is neither out of space or near any quota. The user mailbox is ~280M and the user directory ~170M.

What in the profile could cause this and why does it happen only to a specfic user? This has happened a few times to them in the past.
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Question by:gwa60060
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Accepted Solution

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F_sacrifice earned 1000 total points
ID: 22711535
Try taking them off cached mode.
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Author Comment

by:gwa60060
ID: 22730027
OK I will try that, but what is your thinking behind that?  After renaming the user profile, I have logged in as the user in cached mode and had no problem. It seems to take the user a few weeks to have the issue return.
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Author Closing Comment

by:gwa60060
ID: 31505861
Taking off cache mode works, but it is not a solution. I recreated the user profile as I have done in the past but it is only a matter of time untill it happens again. The caise remains a mystery.
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