My client is running office 2003 on a toshiba notebook. It is an XP pro computer and is fully patched. Our problem is that when opening word docs the system pauses for upto 30 seconds with running virus scan on the bottom bar. If we disable the AVG program we have the same issue. I have unredistered the dll and we get the same issue. We have down graded him from office 2007 which had the same issue. If we have word open in the background the docs open up fine. Can anyone help?