System freezes when user tries to open document from Sharepoint drive
Posted on 2008-10-14
I have one user in HR who I really need to help.
Let me mention first, that this problem only affects one user!!
All users have XP Pro SP3 fully patched.
HR also have SelectHR software running and Outlook is normally open.
Our remote nurseries access shared documents which are held on our data server via a Sharepoint site.
Users in head office, access the same documents, but through a mapped drive.
We have two servers, SBS2003 SP2 and our dataserver, running Server 2003 where the Sharepoint is running from.
Now, when she tries to open a document, either by double clicking in the mapped drive, or through Word, File, Open, Word starts to open and then hangs; no document appears.
If she then closes Word by the Cross, she gets an End Now box and a Microsoft Error Send box.
Sometimes she can open documents!
Any suggestions for a solution?
I cannot recall whether I've reinstalled office on her machine, but I might go down that route.
Any pointers would be appreciated.
Other users with the same main software can get in