Solved

Paperport 11 "SendTo" link stopped working overnight

Posted on 2008-10-14
3
2,356 Views
Last Modified: 2013-12-27
I have PaperPort 11 installed on a PC running WinXP. This program has a "SendTo" link located in a toolbar, from which I was able to send a scanned image to Outlook Express as an attachment. One day, this was working fine; the next day, the process stopped working. I am not getting any error codes, but once I click on the SendTo Outlook icon, a window pops up, and the program hangs.

I tried to resolve this issue by re-configuring Outlook Express as the default mail client and creating a new Outlook Express link within Paperport (per http://knowledgebase.nuance.com/view.asp?60VQ=JHFH&5d7r4B=rznvy), but this did not help.

Thanks.
0
Comment
Question by:timtastic
  • 2
3 Comments
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 40 total points
ID: 22713543
timtastic--" once I click on the SendTo Outlook icon, a window pops up, and the program hangs"  
What window?  Which program hangs?
There are at least three places to make OE your default mail program.   OE Tools|Options|General tab at bottom.  IE Tools|Internet Options|Programs tab.  And Start|Set Program Access and Defaults|Set Program Access and Defaults (in left panel) . The last can also be reached through Control Panel|Add/remove.

Perhaps uninstall and reinstall Paperport?
0
 

Accepted Solution

by:
timtastic earned 0 total points
ID: 22713998
The PaperPort program  has a window that says it is sending the scanned image to Outlook Express; PaperPort then hangs; while Outlook Express continues to run with no problem.

I am looking for the Paperport installation disk but have not had any luck in locating it yet (this law firm has not kept good track of their software prior to asking me to help out).

Was not aware of the last option for making OE my default program & will try that as well.

0
 
LVL 50

Assisted Solution

by:jcimarron
jcimarron earned 40 total points
ID: 22715066
timtastic--If you can find any paperwork (or product key) relating to PaperPort, you may get Nuance to send you another CD.
0

Featured Post

Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Permission to open folder denied. 21 106
convert Photo To exact Size 10 107
Received a image file in an email with no extension. 2 93
Search an image for an image 3 52
The standard (non-Professional) edition of PaperPort (http://www.nuance.com/for-individuals/by-product/paperport/index.htm) from Nuance Communications (http://www.nuance.com/) (previously known as ScanSoft) is limited to five Scanning Profiles, but …
I. Introduction In a previous article (http://www.experts-exchange.com/Web_Development/Document_Imaging/A_6537-PaperPort-Upgrade-How-to-download-and-install-updated-versions-of-PaperPort-11-and-12.html) (now deprecated), I discussed how to upgrad…
The goal of the tutorial is to teach the user how to use the cropping tool and to straighten there photos so it does not look tilted. You will choose which photo you want to edit, crop it to you liking and make it straight.
In this sixth video of the Xpdf series, we discuss and demonstrate the PDFtoPNG utility, which converts a multi-page PDF file to separate color, grayscale, or monochrome PNG files, creating one PNG file for each page in the PDF. It does this via a c…

821 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question