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Backup Exec Remote Agent Exchange 2007 failed to backup

Posted on 2008-10-14
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Last Modified: 2013-12-01
Backup is failing after we had a tech out to apply SP1 and try to correct an issue in the event log.

Backup- \\server12.brush.brushresearch.com\Microsoft Information Store\First Storage Group
V-79-57344-33928 - Access Denied. Cannot backup directory &Mailbox Database and its subdirectories.
V-79-57344-33928 - Access Denied. Cannot backup directory &Public Database and its subdirectories.
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Question by:Spydergt
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Expert Comment

by:RobinHuman
ID: 22712961
It's a permissions issue - check what permissions the backup exec is using, and allow full access on the exchange information store to that user - normally domain admin; in the job, test the credentials, and change as appropriate;
You may have to reinstall BE and recreate the job if all else fails, although I wouldn't have thought so - setting the correct credentials should resolve this.

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by:Spydergt
ID: 22713445
This is running through a remote agent.  I tried setting the back up remote service to administrator on the remote server for testing but no good when it trys to actually back up.  When i run a test back up its successfull no errors.  When i test credentials on job set up its successful and says it will use servers credentials.
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Expert Comment

by:RobinHuman
ID: 22713782
Try re-installing the remote agent
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Accepted Solution

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Spydergt earned 0 total points
ID: 22713876
Actually I beleive it is because the administrator account became hidden in the global address book.  I unhid it and ran a small test back up and it worked.  So we will see tonight if it works or not.
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by:Spydergt
ID: 22720409
Yep Worked as planned.  So if you see those errors you want to make sure whatever account your using to back up is shown in the global address bood
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