Error accessing Printer Properties
Posted on 2008-10-14
Everyone in our Art Dept. is receiving a protection fault error when trying to access the Properties Dialogue window of our Xerox Phaser 7760 Color Printer. People outside the Art Department can access it just fine.
This is a new behavior. The printer has worked fine for 2 years.
No changes have been made to users or group access levels for the Art department.
Running AD on Windows 2003 servers with WinXP Pro at the desktop
The error occurs no matter which application the user is in whether it is Corel, Photoshop, Indesign, Excel, Word, Outlook, etc.
I have tried removing and reinstalling the driver from the server to no avail.
Also downloaded a new driver from the Xerox site to a local machine and still not working there.
Had the Printer people come and look at the logic board on the printer itself. Nothing.
Any help would be greatly apopreciated.