Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Error accessing Printer Properties

Posted on 2008-10-14
7
Medium Priority
?
1,502 Views
Last Modified: 2010-04-21
Everyone in our Art Dept. is receiving a protection fault error when trying to access the Properties Dialogue window of our Xerox Phaser 7760 Color Printer. People outside the Art Department can access it just fine.
This is a new behavior. The printer has worked fine for 2 years.
No changes have been made to users or group access levels for the Art department.
Running AD on Windows 2003 servers with WinXP Pro at the desktop
The error occurs no matter which application the user is in whether it is Corel, Photoshop, Indesign, Excel, Word, Outlook, etc.

I have tried removing and reinstalling the driver from the server to no avail.
Also downloaded a new driver from the Xerox site to a local machine and still not working there.
Had the Printer people come and look at the logic board on the printer itself. Nothing.

Any help would be greatly apopreciated.
0
Comment
Question by:darrinmcl
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 14

Expert Comment

by:igor-1965
ID: 22713838
It seems to be a problem with your Art Dept. computers. Do they have any special SW / Windows components installed that other users do not? Any SW / OS updates that might effect just these computers? Something like .NET or similar?
0
 

Author Comment

by:darrinmcl
ID: 22714029
No... I have the exact same setup as they do and it works fine for me.
Like I said, this is a new problem and has worked fine for them in the past. No new SW or HW has been introduced.
0
 
LVL 27

Accepted Solution

by:
Jonvee earned 1000 total points
ID: 22714188
See if this previous thread helps>
"Selecting Printer Properties triggers protection fault":
http://www.experts-exchange.com/OS/Miscellaneous/Q_20817959.html
0
ATEN's HDBaseT Presentation at InfoComm 2017

Hear ATEN Product Manager YT Liang review HDBaseT technology, highlighting ATEN’s latest solutions as they relate to real-world applications during her presentation at the HDBaseT booth at InfoComm 2017.

 
LVL 39

Expert Comment

by:hdhondt
ID: 22717363
Does it work if they connect directly to the printer using a Standard TCP/IP port? Your comment about installing on a local machine implies you did.

Did you completely remove the driver from the server? Go to the Printers Control Panel. First delete the driver. Then, go to File > Server Properties, click on the Drivers tab and remove any instances of the driver from the list.
0
 

Author Closing Comment

by:darrinmcl
ID: 31505990
I ended up deleting the driver from the server. Installing the latyest version from the Xerox website then removing the driver from each workstation and re-installing the driver. It seems to work fine for now.
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 22731739
Robert .. thanks for the report, i'm glad that the Firewall reset did the trick.  Thank you.
Jonvee.
0
 
LVL 27

Expert Comment

by:Jonvee
ID: 22731796
Sorry darrinmcl, i did a poor cut/paste job.  It should have read "Thanks for the feedback".
Jonvee.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
ADCs have gained traction within the last decade, largely due to increased demand for legacy load balancing appliances to handle more advanced application delivery requirements and improve application performance.
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question