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what is hostname in terminal services session?

We are having a problem with a piece of software and we know what is causing the problem, but not for sure how to fix it.

userA - program works
userB- program does not work

When userA - is in an ica session and they run hostname at command prompt...it returns the name of the server box they are on.
When userB is in an ica session their hostname shows to be their username (userB).  This is causing a DNS error inside of this program and it will not work.  Why would the hostname be different.  
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brant9274
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brant9274
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1 Solution
 
exx1976Commented:
Which is it, Terminal Server or Citrix?  TS doesn't use ICA, it uses RDP.

Please clarify, then more tailored advice on a solution can be given.
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brant9274Author Commented:
Technically, we are using Citrix with an ica session, but the results are repeatalbe in an rdp session also.
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exx1976Commented:
If you are using PS4 or better, then I'd look at installing the software in an isolation environment.  
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brant9274Author Commented:
We had domain issues on a single label domain that was causing this problem.
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