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Strange display behaviour when adding an email box to Outlook 2003

Posted on 2008-10-14
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Last Modified: 2012-06-27
I have added a colleagues exchange mailbox to Outlook 2003 and the display name is misformatted.  Just to clarify, this isn't a problem, but I would like to know why this behaviour has occurred in this instance.

Usually, when you add a mailbox it displays:-

Mailbox - User, A

However, on this particular mailbox, in Outlook 2003 it is displayed:-

User, A without the Mailbox - prefix.

This only happens with this one mailbox on the one server.  It is not being stored as a PST in a separate profile.

Does anyone have an explaination for this, and ultimately a way to get the display to read:-

Mailbox - User, A
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Question by:zejoka
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jkarnes12 earned 1500 total points
ID: 22714773
Here is a Microsoft Support article concerning this.  While the article does apply to Exchange 2000, the section about the profile information probably hold true even for Exchange 2003.

http://support.microsoft.com/kb/837430
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