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  • Status: Solved
  • Priority: Medium
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Laptop will not boot past windows loading screen, stop message occurs

When I boot my laptop up, after the windows loading screen comes up, the chkdisk screen opens momentarily, displays something about the autochkr being missing and then it blue screens with this error message:

STOP: c000021a {Fatal System Error}
the session manager initialization system process terminated unexcpectedly with a status of 0x000003a (ox00000000 ox00000000)
system has been shut down

What can i do about this issue? Any help would be appreciated.
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nohman27
Asked:
nohman27
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1 Solution
 
speshalystCommented:
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Rick HobbsRETIREDCommented:
You didn't say what kind of laptiop, but that error is usually caused by missing system files.  Here is one step-by-step solution.
http://healyourchurchwebsite.com/2008/03/14/how-i-fixed-my-stop-c000021a-fatal-system-error-with-knoppix/
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nohman27Author Commented:
the laptop type is in the tags.
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nohman27Author Commented:
the laptop can't boot from cd. I haven't tried an external drive yet but the internal one does not even bring up a screen, it just skips right over it in the boot order.
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Rick HobbsRETIREDCommented:
Have you gone into setup (hit F2 during initial startup) and set it for first?  If you have, it sounds like, at the minimum, you have a bad drive.
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nohman27Author Commented:
yeah, i get to select the first boot device if i press f1. It doesn't boot to any bootable cd. it just skips right over it. it also does not have a function to boot from external. Think its hosed?
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Rick HobbsRETIREDCommented:
Try to set the first boot device in setup and see if it makes any difference.  Sometimes the F1 boot menu won't do it.  Any chance you have access to another PC?   If you do and have a USB flash drive, go to www.remote-exploit.org/backtrack_download.html and download the USB version.  See if you can boot from that.
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nohman27Author Commented:
unfortunately, it does not have an external drive boot option.
I think what we can just do is replace the cd drive and then run the linux option.
Thanks guys for all your help.
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