Laptop will not boot past windows loading screen, stop message occurs

Posted on 2008-10-14
Last Modified: 2013-11-17
When I boot my laptop up, after the windows loading screen comes up, the chkdisk screen opens momentarily, displays something about the autochkr being missing and then it blue screens with this error message:

STOP: c000021a {Fatal System Error}
the session manager initialization system process terminated unexcpectedly with a status of 0x000003a (ox00000000 ox00000000)
system has been shut down

What can i do about this issue? Any help would be appreciated.
Question by:nohman27
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Accepted Solution

speshalyst earned 500 total points
ID: 22714861
LVL 22

Expert Comment

by:Rick Hobbs
ID: 22714888
You didn't say what kind of laptiop, but that error is usually caused by missing system files.  Here is one step-by-step solution.

Author Comment

ID: 22714920
the laptop type is in the tags.

Author Comment

ID: 22716023
the laptop can't boot from cd. I haven't tried an external drive yet but the internal one does not even bring up a screen, it just skips right over it in the boot order.
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LVL 22

Expert Comment

by:Rick Hobbs
ID: 22718350
Have you gone into setup (hit F2 during initial startup) and set it for first?  If you have, it sounds like, at the minimum, you have a bad drive.

Author Comment

ID: 22721071
yeah, i get to select the first boot device if i press f1. It doesn't boot to any bootable cd. it just skips right over it. it also does not have a function to boot from external. Think its hosed?
LVL 22

Expert Comment

by:Rick Hobbs
ID: 22725423
Try to set the first boot device in setup and see if it makes any difference.  Sometimes the F1 boot menu won't do it.  Any chance you have access to another PC?   If you do and have a USB flash drive, go to and download the USB version.  See if you can boot from that.

Author Comment

ID: 22731366
unfortunately, it does not have an external drive boot option.
I think what we can just do is replace the cd drive and then run the linux option.
Thanks guys for all your help.

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