Solved

Purchased Zoomify Enterprise three weeks ago, support page says customers should contact support@zoomify.com to get Zoomify Flash.  Three weeks no response. How do I get through to this company?

Posted on 2008-10-14
9
489 Views
Last Modified: 2012-05-05
Purchased Zoomify Enterprise three weeks ago, the support page says Enterprise customers should contact support@zoomify.com to get Zoomify Flash client with source code.  we have been trying to contact support@zoomify.com for three weeks without response. Does anyone know how to get through to this company or know of other alternatives?
0
Comment
Question by:Joomlajohn
  • 4
  • 3
  • 2
9 Comments
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 22718795
http://www.zoomify.com/about.htm

Zoomify, Inc.
           PO Box 8008
           Santa Cruz, CA 95061
           831.420.0400 tel
           831.420.0401 fax
0
 
LVL 1

Author Comment

by:Joomlajohn
ID: 22724282
We sent faxes, letters, left messages.  There is no way to talk to a human being when one calls. "All support is handled by voice mail or e-mail" says the voice mail prompt.  I sent a message to the CEO on LinkedIn last week asking him why no one from support will respond to us. We just spent $795, I think it worth some type of response.
0
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 22724330
Wow. Bummer :(((

good luck
0
Microsoft Certification Exam 74-409

Veeam® is happy to provide the Microsoft community with a study guide prepared by MVP and MCT, Orin Thomas. This guide will take you through each of the exam objectives, helping you to prepare for and pass the examination.

 
LVL 1

Author Comment

by:Joomlajohn
ID: 22831462
Still no response from them.
0
 
LVL 1

Accepted Solution

by:
Joomlajohn earned 0 total points
ID: 23041168
I did get a response on Oct 30th from the CEO with the files I needed.  He mentioned they were having spam problems with their e-mail.  Since then I tried to reach support@zoomify.com again to get the AS3 files for Zoomify.  Still no response on the request for the AS3 version of their software.  Giving up, please close this question.
0
 
LVL 75

Expert Comment

by:Michel Plungjan
ID: 23041882
You can close it too
0
 
LVL 2

Expert Comment

by:CurtinProp
ID: 23618270
I'm having the same problem contacting zoomify, only been 7 days but the promise of priority support is completely none existant....

We requested a MAC version of zoomify, and were sent the Windows version, we've since been trying to contact ZOomify in regards to aquiring Zoomify for Flash..... again no reply after several emails and phone calls.

JoomlaJohn, I don't suppose you have a version of zoomify for flash you could send my way do you!... Our project deadline won't stretch 30 days waiting for zoomify to get back to me, and after 800 dollars im feeling quite bitter! :)

0
 
LVL 1

Author Comment

by:Joomlajohn
ID: 23621134
I'm not comfortable sending you the software however I am comfortable with giving you the e-mail of the CEO who I have been in contact with.  Dave Urbanic dave@zoomify.com.  As they have been wading through their support@zoomfify e-mail they have double and triple checking in with me to make sure I have everything I need.  They were really nice to me even though I may have gone a little overboard on some of my e-mails.  :)

Good Luck,
John
0
 
LVL 2

Expert Comment

by:CurtinProp
ID: 23628498
Just received everything I asked for this morning, (direct from Dave himself), not sure if thats a co-incidence but it all turned up in my inbox directly after my post on EE.

Dave explained that they are having similiar problems to what you described, backlog of support emails and requests. Although I tried to keep my emails respectful I think it was pretty obvious I was tired of waiting.... that was only after a week!

So anyway, for the record, zoomify have fulfilled all that was required of them in sending me everything I asked for and were also very polite.
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

When deciding to adopt any help desk solutions many factors should be explored before taking decisions. This will change from business to another but in general there are some kind of rule of thumb. Here are some quick tips: Do we need only ticket…
Introduction In this tutorial, I'll explain how to create an animated progress meter in a wireframe prototype developed using Axure RP 7.0 - a leading prototyping tool for designing web sites and software. (For more information about Axure and gett…
The purpose of this video is to demonstrate how to prevent comment spam on a WordPress Website. This will be demonstrated using a Windows 8 PC. Plugin Akismet will be used. Go to your WordPress login page. This will look like the following: myw…
The purpose of this video is to demonstrate how to set up basic WordPress SEO. This will be demonstrated using a Windows 8 PC. The plugin used will be WordPress SEO by Yoast. Go to your WordPress login page. This will look like the following: myw…

810 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question