I have a user that brought his laptop from another company. We set him up and imported his mail. He has quite a bit of email. 700 mb in the active OST and and 7 gig broken up into 6month chunks going back to 1999.
His contacts, around 9000 of them, came over fine and look normal until you start working with them. in the Address book view, the individual contacts only show as icons, no text or details. I can check and uncheck the individual address books and the look normal. When you address a message it does not access any address book. If you try and sort by name, it is slightly scrambled, like it lost the file as info. If I go to an address book I know contains "Steve Smith" and search his name in a variety of ways, it will not find hium, but I can manually scroll to his name.
Visually all the data looks fine, but it is as if they are not recognized as contacts. I have supported Outlook and Exchange for a long time, and I think I have tried all the normal fixes. I currently have the contacts exported and working on my own machine with them, same results. Scanpst.exe said it found and fixed errors. Any other ideas?