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2003 Outlook Forwarding Rule Not Operating as Expected

Posted on 2008-10-14
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Last Modified: 2012-05-05
I have an individual who has all e-mail forwarded to his assistant, except that any e-mail that is tagged as "confidential" should NOT be forwarded.  I've deleted the rule and recreated it.  I've done a detect & repair.  Still no joy.

Also created a rule from scratch that echoed the rule above, and it ran true.

What am I missing?
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Question by:MariaJoyal
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Expert Comment

by:crimithan
ID: 22715814
Can you please post the exact details of the rule as seen in the rules options?
Usually there is a small option missing - OR another rule is over riding this rule. If there are other rules as well, inspect them closely.

If all else fails, make sure that there are no spam filters or programs interfering, and if needed, You may wish to delete the Outlook profile and create a new one. perhaps a reinstall / repair of the client.

Possibly test the rule on another machine
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Author Comment

by:MariaJoyal
ID: 22715867
Rule says all mail (nothing checked on first screen) "forward to Heather", except if it is marked confidential.  No other rules exist.
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Expert Comment

by:crimithan
ID: 22715932
Have you tried this on another computer? It sounds like there may be something corrupt with this specific profile, in which case, creating a new outlook profile should correct the issue.
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Author Comment

by:MariaJoyal
ID: 22721199
I did try on another computer and the issue persists.  Will try the new profile.  Is there a way to keep the e-mail shortcuts (when you start typing an e-mail address it pops up for you)?  People hate it when I force them to a new profile and they lose what they've built up.
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Author Comment

by:MariaJoyal
ID: 22722423
Created the new outlook profile and the issue persists. To be sure I wasn't losing my mind, I tested with my own rule and it works fine.

This is a server-side rule, right?  The rule exists no matter where I log on.
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Author Comment

by:MariaJoyal
ID: 22733735
Not only did I make a new outlook profile (which on its own did not fix the issue), but I created a new windows profile.  While this appeared to work initially, it does not work now.

Only thing I can figure to do is blow away the mailbox and start again.  Backup is showing corruption.

What do you think?
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Accepted Solution

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MariaJoyal earned 0 total points
ID: 22833282
Updated:  Removed the mailbox from Exchange and re-established.  First tests were good.  If the this remains true for another day or so, I'll figure it's fixed.
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