Solved

Exchange 2003 - cannot mount information stores

Posted on 2008-10-14
8
785 Views
Last Modified: 2012-05-05
Hi

Need some advice. Server crashed last night and upon restarting this morning, no email.
Event logs show that information store is not being mounted, ala :

"The MAPI call 'OpenMsgStore' failed with the following error:
The Microsoft Exchange Server computer is not available.  Either there are network problems or the Microsoft Exchange Server computer is down for maintenance.
The MAPI provider failed.
Microsoft Exchange Server Information Store
ID no: 8004011d-0526-00000000 "

I can start the Microsoft Exchange Information Store service, but from the server management console, I cannot mount the stores as the option to mount is greyed out.  Had issues once befopre on this server a year ago and resolved by restoring exchange store from backup and running eseutil and isinteg.  But the the event log messages are different this time and the backup is 5 days old so I don't want to run the restore to find the issue is something different than a corrupt store.

This server is a single domain controller.

I'm fighting the clock here as I know these repair utilities can take all night to run, if it needs to be done then I want to run it immediately, but want to take onboard your opinions first.

Thanks
eMicros
0
Comment
Question by:eMicros
  • 5
  • 3
8 Comments
 

Author Comment

by:eMicros
ID: 22716641
Just restarted server, now have the option to mount the stores, and mounting both throws up the error that the store is corrupt.  So here goes the restore ...
0
 
LVL 9

Expert Comment

by:Housammuhanna
ID: 22716699
HI
Run ESEUTIL /P for the database
0
 
LVL 9

Accepted Solution

by:
Housammuhanna earned 250 total points
ID: 22716721

The Event you write is allways shown in Evenlog when your database is NOT mounted,
you will need to search for more
Anyway
your Database seem to be Dead
http://www.computerperformance.co.uk/exchange2003/exchange2003_eseutil.htm 
This help is greate
After you Recover your Emails, make sure that you create a new mailbox Store and move all the Emails to it and remove the database and then restart your server
 
0
 

Author Comment

by:eMicros
ID: 22716766
I have copied the priv1.edb and priv1.stm to a separate folder and run the following command :

"eseutil /p priv1.edb /s priv1.stm /t temp.edb"

the log files are not in the same directory. should i run this command with the logfiles in place?  its about 10% through, if i do need to run with log files in place, can i stop and rerun it?

Was planning on next  running :

"isinteg in -fix -test alltests mode" command next.

I know last time i did it it repaired the database and rolled forward the changes in the log file but i cant remember my exact commands. any help appreciated.
0
Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

 

Author Comment

by:eMicros
ID: 22716829
Perhaps when the repair is completed, i can move the database files into the folder with the logfiles and run eseutil /r ?
0
 

Author Comment

by:eMicros
ID: 22726874
I've fixed this now as follows :

1. eseutil /p priv1.edb (& later pub1.edb),
2. eseutil /r E00 /i (not sure this was necessary but output from previous command suggested it)
3. eseutil /d
4. delete all the log files in the store directory
5. isinteg -s servername -fix -test alltests - and choose the relevant production databases listed (re-run command for each required)
6. mount stores from server management console

It's all working and reports db is good and has no errors.  

Housammuhanna: you mentioned creating a new store and moving all emails into it.  how would you go about this?
0
 
LVL 9

Expert Comment

by:Housammuhanna
ID: 22726989
Right Click on the server object and select Create New StorageGroup
Set the pathes for it
and then in the new storage Group Right Click on it and select New Mailbox Store
Set the pathes for it
and now mount the database
Right Click on Mailboxsobject in the Old  Database and select Exchange Task , then Select Move Mailbox
Select the target the new database and start moving
 
0
 

Author Comment

by:eMicros
ID: 22727005
ok, thanks.  Why is this necessary? Seems like an excercise in renaming the storeage group, unless it physically carries out some repair tasks?
0

Featured Post

Give your grad a cloud of their own!

With up to 8TB of storage, give your favorite graduate their own personal cloud to centralize all their photos, videos and music in one safe place. They can save, sync and share all their stuff, and automatic photo backup helps free up space on their smartphone and tablet.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
In this Micro Video tutorial you will learn the basics about Database Availability Groups and How to configure one using a live Exchange Server Environment. The video tutorial explains the basics of the Exchange server Database Availability grou…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

910 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now