Keyboard and mouse drivers not working

Posted on 2008-10-14
Last Modified: 2013-12-09
Dell Dimension 3100... used computer... windows XP Pro... using generic usb keyboard and mouse... when booting up the mouse and keyboard do not work at login screen... Keyboard works to get into CMOS setup... both keyboard and mouse work when booting to Bart PE disk...

Thanks in advance for any assistance...
Question by:techresults
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
LVL 92

Assisted Solution

nobus earned 50 total points
ID: 22718751
is it the same with a ps/2 mouse and keyb ?
you can try repairing your OS too :      

Assisted Solution

tyro7866 earned 50 total points
ID: 22718916
Hi try this,

while booting machine, press F-8 repeatedly before going into windows XP.
it will give a windows advanced boot options.

choose safemode to boot,

your mouse and keyboard should work in safemode,
go to device manager--
start-control panel--systems--hardware--device manager--remove any unknown device from the list.
Also in device manager, click on Universal Serial Bus controllers,
double click on usb root hub (all of them one by one) and go to power management tab and remove the tick from "allow the computer to turn off this device to save power".

if this isn't work

Solutions 2:

1. remove all other usb devices,
2.boot in safe mode,
3.. remove usb key board and mouse driver, restart windows normally and windows should auto detect and install the drivers.
any question feel free to send it across.

Good luck


Assisted Solution

tyro7866 earned 50 total points
ID: 22718921
Easy, flexible multimedia distribution & control

Coming soon!  Ideal for large-scale A/V applications, ATEN's VM3200 Modular Matrix Switch is an all-in-one solution that simplifies video wall integration. Easily customize display layouts to see what you want, how you want it in 4k.


Author Comment

ID: 22719393
Thank you for your comments above...

No PS2 connections on th machine...

No other usb devices attached...

Same behavior on in safe mode so I can't get into xp at all...

don't have the original disk for repair or re-install...

LVL 92

Assisted Solution

nobus earned 50 total points
ID: 22719531
>> don't have the original disk for repair or re-install... <<beg, steal (not from me) or borrow one

Accepted Solution

techresults earned 0 total points
ID: 22763047
Got things working...

Author Comment

ID: 22763072

Featured Post

Industry Leaders: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

If you have done a reformat of your hard drive and proceeded to do a successful Windows XP installation, you may notice that a choice between two operating systems when you start up the machine. Here is how to get rid of this: Click Start Clic…
For both online and offline retail, the cross-channel business is the most recent pattern in the B2C trade space.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…

756 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question