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Exchange Event Log Error Code 0x80070008

Posted on 2008-10-14
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Last Modified: 2010-04-21
We have lost conection to our exchange server for external website and email. The emails are sitting queued on the exchange server and we cannot access any external websites. We got the error code 0x80070008 in our event log at the exact time we lost the conections.
Any ideas??
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Question by:jdthedj
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by:tenaj-207
ID: 22718021
It sounds like your ISP had an outage.

The error code relates to active sync problems.  Which would be caused by an internet outage.

Just to confirm;
1) you have no internet
2) people can't access OWA from the outside
3) the exchange server has a bunch of email queued and isn't sending it
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by:jdthedj
ID: 22718061
Thanks for the quick reply,

1) we have no internet but do have intranet
2) we cant access OWA
3) The exchange does have a bunch of emails queued, also cant recive email externally.
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Expert Comment

by:tenaj-207
ID: 22718073
And no desktops can access the internet?

Have you called your ISP to confirm there's no kind of outage?

It could also an issue with your firewall or another routing device between your servers/PC's and the internet.
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by:jdthedj
ID: 22718143
No desktops can access the internet in any of our branches. We called the ISP and there was no problem at their end. If it was an issue with our firewall why has it just sudenly happenened but think it may be a router issue as we had the the same problem last week around the same time we run a spyware scan with trend and after turning the router off/on it came back to us. Obviously have tried this today and didnt work again!!
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by:tenaj-207
ID: 22718188
Can you telnet into your router.  If so then try to ping out to the internet.  If you can't telnet, then setup a PC with the same static IP as your router and try to confirm that the issue is with your router.  

If you can telnet into the router then try to ping out to the internet by ip address and by name.  Also test to see if you can ping the local network.  This will tell you if the issue is on the LAN or the WAN.
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by:jdthedj
ID: 22718663
After telneting into the router we can ping all the local network copmputers but not any adress's outside using name and ip adress.
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Expert Comment

by:tenaj-207
ID: 22718677
Is this router the last device before your connection to the internet?

Can you ping the gateway of the router?

If you can't ping the gateway of the router then setup a PC using the same static settings that your router has and see if it can get out to the internet.

If you can ping the gateway of the router then the issue is not with the router but a device further down the line.  If this device belongs to your ISP then you need to call them and have them come out to repair it.
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by:jdthedj
ID: 22718738
Cannot ping the default gateway of the router from anywhere. Will now setup a PC with static ip and see if i can get to the internet.
Thanks for you ongoing help on this issue
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by:jdthedj
ID: 22718959
Cannot connect to the internet using a static IP asdress ether.
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by:tenaj-207
ID: 22718970
Then call your ISP, and tell them you have an outage and you've tested your side and it's working fine.  Request that they walk you though setting up the static settings on your PC, which is connected directly to their hardware, to confirm this is the case.  Most ISP's have support around the clock so you should be able to call them now.
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Accepted Solution

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tenaj-207 earned 500 total points
ID: 22725586
Did you get a chance to call your ISP?
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Author Closing Comment

by:jdthedj
ID: 31506190
Thanks, it was 2 problems with the ISP.
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