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Indexing Services returns no results from indexed directories.

Posted on 2008-10-15
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Last Modified: 2012-05-05
Hello,

I have indexing services set up for an intranet site within our network. The intranet uses directories from a UNIX server that are shared and those directories are set up to be indexed through Windows 2003. For example one directory is \\rs6000\webreports\customers.

The directory customers consists of small html files that contain detils of all our customers. The indexing service is used by our intranet site for a search facility to pull up customer details. Currently that search does not work and if I use the manual search facility within Indexing it returns no results from this directory. It does return results from other indexed directories however.

I have tried to rescan the directory (full), recreate the directory and even remove the whole catalog.wci folder and recreate it but I still get no results from this and a couple of other folders. The only error I am receiving in eventvwr is 4118 (Ci/ClService) saying it could not perform a scan of c:\, but I am unable to find much information to fix this error.

Any help would be much appreciated and sorry if I rambled on there!
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Question by:piemckay
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4 Comments
 
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Expert Comment

by:Ted Bouskill
ID: 22727544
First off in order to index the files the crawler has to have full access.  Did you check the crawl likes to see if the files were successfully crawled?
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Author Comment

by:piemckay
ID: 22728847
Hi tedbilly, thanks for replying.

I'm afraid I don't know what you're talking about! How do I check if the files were successfully crawled.
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LVL 51

Expert Comment

by:Ted Bouskill
ID: 22737806
Ah, I am very sorry, I misread this email.  I thought you were talking about Sharepoint.
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Accepted Solution

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piemckay earned 0 total points
ID: 22775426
I fixed this problem myself in the end.

I unchecked the 'Index this resource box' in IIS for the two folders that would not index. Then restarted IIS.
I stopped the indexing service. Deleted the two directories from the indexing service.
I deleted the Catlog.wci folder associated with it. Restarted Indexing service.
Recreated the directories in the indexing service. Restarted the service again
Left it for 24 hrs to fully index.
The serch catalogue function now returns the correct files from the directories. I then rechecked the index this resource box in IIS for the folders.
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