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Network Printing Failing

Posted on 2008-10-15
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Last Modified: 2013-12-15
on our network there are maybe 6 printers or so.
Recently at times a job would get stuck on one of the printers and it can't be cleared by deleteing it from the printer menu and turning the printer on and off.  
During this none of the printers work.  

To clear it I have to go to the Windows 2003 Server and stop the print spooler service then delete the files from the folder
C:\WINDOWS\system32\spool\PRINTERS.

All client machines are XP

any idea what is causing this or how it can be resolved?
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Question by:harris9999
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gurutc earned 2000 total points
ID: 22719790
Hi,

What kind of printer is it?

Sometimes if the server is using one version of a print driver, like the Windows driver that comes with 2003 server, and the clients are using another print driver, like the manufacturer's driver, you can end up with problems like this.  

If this is what's happening, your best bet is to get all the systems, both server and clients, using the same driver.  And more often than not, the one that comes with Windows, not the manufacturer's driver, is the best option, even if the manufacturer's driver has more options.

I hope this helps.

- gurutc
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by:harris9999
ID: 22720484
Printers are mostly the HP 3600n
Installed on Server using the HP driver.
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