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Outllok prompting for username and password continuously

Posted on 2008-10-15
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Last Modified: 2010-10-05
Our University Police department has a computer in the squad room for the officers ot check their email.  We are running Exchange 2003 (win2003 box) and Outlook 2003 (winxp box in the domain).  The officers use a generic username and password to log onto the machine and Outlook prompts for username and password when they select their profile. the user will then enter their username and password and it will let them in.  Randomly, it will pop up the useranme and password dialog box.  You can cancel it and it will continue to work.  This is a problem since the officers are hunt and peck typers and they are not noticing the pop up window.
Steps completed thus far...
Checked permissions on their mailboxes and made sure that they were identical to other users on campus.
Deleted the Oulook profiles and rebuilt the profiles
Deleted the generic user Windows profile and resetup the email and other settings.

The only thing that i have not tried is to wipe out the machine and rebuild.
Thoughts and suggestions?
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Question by:SUNYESF
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10 Comments
 
LVL 18

Expert Comment

by:flyingsky
ID: 22720837
try remove that machine account from AD then re-add
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LVL 1

Expert Comment

by:panikfan1
ID: 22720850
Better solution is to have users login to their own Active Directory accounts and run their own profiles on the computer.  You're begging for problems if they continue to share a Windows profile.  They're cops, they should understand that you need a little security in your network.
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LVL 8

Expert Comment

by:sstone55423
ID: 22720894
As an ex policeman, I think I can understand their perspective.  Policeman are often the least concerned about network security.
Have you considered setting up a link to Outlook Web Access on the desktop, rather than using Outlook.  In this way they will need to authenticate with their individual user name and password every time they change users (or it times out).  This will be perceived as easier than having to log out and log back in.
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Author Comment

by:SUNYESF
ID: 22721031
I will try the dropping of the machine form the domain and readd.

panikfan1... I thought of that too but I am lucky that they even know how to turn on the machine.  Unfortunately we are not using roaming profiles so I would have to have all of the 10 officers there sign into the computer and setup Outlook and their printers, etc....I am not going to stay on the campus for 24 hours to wait for the overnight shift to show up.  That will also mean when there are 3 of them on a given shift, they will have to log in to the machine check email log out of outlook and then out of windows.

sstone - The problem with the OWA is that the oficers has pst files and want to keep it that way; some pst files are password protected (I know they can be easily cracked).  This is just a giant fluster cluck. Darned if I do one thing, darned if I don't.  OWA does work with out the continuous prompting of username and password.  I am inclined to take their pst files, do an exmerge on the mail server and have them use OWA.
I will try the dropping out of AD and let everyone know.
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Author Comment

by:SUNYESF
ID: 22721078
Just had another thought... Should I add the generic account (this is a generic acount only used on that machine, not campus wide) with premissions on their mailboxes at a very low level (read) on the mail server
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LVL 18

Expert Comment

by:flyingsky
ID: 22721188
"Should I add the generic account (this is a generic acount only used on that machine, not campus wide) with premissions on their mailboxes at a very low level (read) on the mail server"
why do you need this?
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LVL 8

Expert Comment

by:sstone55423
ID: 22721225
I think that moving them back into exchange makes sense.  You can make a case that this is needed for security purposes, as PST files are not secure, while exchnage is secure.  Setting security aside, the basic issue here is ease of use between many people who share one PC, and need to switch back and forth frequently.  I think the OWA gives them that flexibility the best.  An added benefit is that they can check from multiple locations (Elsewhere on campus, laptop in the vehicle, from home, another PC in the department , etc)
 
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Author Comment

by:SUNYESF
ID: 22721479
flyingsky, we use a generic acount for the officers to log onto a machine (10+ users) in their squad room.  Within that profile Outlook is set up to prompt for profiles for each of the officers.  Each of the officers have an Outlook profile that in turn prompts for username and password.  I was just thinking a loud.  See initial posting for more information.
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LVL 8

Expert Comment

by:sstone55423
ID: 22744316
What was your end solution?  We want others to be able to benefit from your experience.
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Accepted Solution

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SUNYESF earned 0 total points
ID: 22758029
I have the Lt. convienced that OWA is a much more secure environment and I have converted one officer over (moved folders and email out of PST onto Exchange server).  I am going to move the same tuorial to the others as they get into the office.
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