Blackberry Server does not deliver email to devices and does not sync with Exchange Server IT policy.
Posted on 2008-10-15
We recently performed updates to our Exchange 2003 system late last week, following which our Blackberry Enterprise Server system stopped delivering messages to our employee's Blackberry devices. I am suspecting at least part of the issue is that in Blackberry Enterprise Server Management, the "Policy Status" is pending and the "Policy Time Sent" and the "Policy Time Received" fields are blank.
I am certainly a novice when it comes to troubleshooting Blackberry Enterprise Server. What do we need to do to get the IT policy to function correctly? Is there anything else we should be troubleshooting or checking?