benje02
asked on
Blackberry users in England can't connect to server in US
I have a Blackberry Enterprise Server 4.1.6.9 which is located in California, US. Two of our employees are located in England. They are using Vodafone Blackberry Bold. When the enterprise activation is sent they get a can not connect to the server error. I have no problems with users across the US and Canada. Is there another protocol used in England?
amorgan2000
Nope same protocols. It shouldn't be a problem. Are all these people on the same mail server? First off, I would guess that the BES service account does not have permission to their mailboxes.
ASKER
All users are on the same email server which works fine for users in the US. The besadmin has permission to their mailbox.
Then perhaps their device was configured incorrectly by the carrier.
ASKER
Could be...I think I'm going to have the user wipe his handheld, delete and recreate his account on BES and try again. I can't think of anything else to do. It should work.
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ASKER
Okay we made some progress. The user was able to initilize his device with BES. However, all he can reconcile is his calendar. No email???
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ASKER
Here's the email I received from the user:
This has activated but it is only syncing my calendar not my mailbox. When I look in the Default Services set-up, there is a Calendar (CICAL0 default of Desktop but there is nothing set up for messaging. So I suggest we recheck the set-up and try again today and re-activate.
All users recieve the the same IT Policy and it works for everyone but the two users in the UK???
This has activated but it is only syncing my calendar not my mailbox. When I look in the Default Services set-up, there is a Calendar (CICAL0 default of Desktop but there is nothing set up for messaging. So I suggest we recheck the set-up and try again today and re-activate.
All users recieve the the same IT Policy and it works for everyone but the two users in the UK???
ASKER
And when I look at the properties of the users account I don't see a Blackberry device. All the other users list a device.
ASKER
I resent the IT Policy and Service Book and had the user remove the battery from the handheld. It works now. Thanks for the help.