Solved

Option to use MS Word randomly un-checks itself

Posted on 2008-10-15
2
153 Views
Last Modified: 2012-05-05
One of our users has a problem where, in Outlook 2003, the option to use Microsoft Word to edit e-mails will disable itself every couple of weeks or so.  It is obviously a simple fix to go back into his options and re-enable the setting but, since the user refuses to do this himself, it has become an annoying resource drain on us to have to periodically remote-connect and do it for him.  We have attempted to do a clean install of MS Office on his workstation but the problem persists.  Can anybody shed any light on this matter as to why this may be happening?
0
Comment
Question by:terpdx
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 76

Assisted Solution

by:David Lee
David Lee earned 20 total points
ID: 22748941
Hi, terpdx.

I've never seen Outlook spontaneously change a setting, so I have to suspect it's either the user or something else on the computer that's making the change.  Is there a pattern to this?  Does the user have any Outlook add-ins, macros, programs that interface with Outlook that might be responsible?  
0
 

Accepted Solution

by:
terpdx earned 0 total points
ID: 22944265
After trying for several weeks to determine why this is happening, we're just going to replace his PC for now and bring it back to our offices to take a look at it.  Most likely, if the problem re-creates itself here and we still can't figure out why, we'll simply wipe the drive and start over with a restored image.
0

Featured Post

On Demand Webinar: Networking for the Cloud Era

Did you know SD-WANs can improve network connectivity? Check out this webinar to learn how an SD-WAN simplified, one-click tool can help you migrate and manage data in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
Mailbox Overload?
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

688 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question