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Option to use MS Word randomly un-checks itself

Posted on 2008-10-15
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Last Modified: 2012-05-05
One of our users has a problem where, in Outlook 2003, the option to use Microsoft Word to edit e-mails will disable itself every couple of weeks or so.  It is obviously a simple fix to go back into his options and re-enable the setting but, since the user refuses to do this himself, it has become an annoying resource drain on us to have to periodically remote-connect and do it for him.  We have attempted to do a clean install of MS Office on his workstation but the problem persists.  Can anybody shed any light on this matter as to why this may be happening?
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Question by:terpdx
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by:David Lee
David Lee earned 20 total points
ID: 22748941
Hi, terpdx.

I've never seen Outlook spontaneously change a setting, so I have to suspect it's either the user or something else on the computer that's making the change.  Is there a pattern to this?  Does the user have any Outlook add-ins, macros, programs that interface with Outlook that might be responsible?  
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terpdx earned 0 total points
ID: 22944265
After trying for several weeks to determine why this is happening, we're just going to replace his PC for now and bring it back to our offices to take a look at it.  Most likely, if the problem re-creates itself here and we still can't figure out why, we'll simply wipe the drive and start over with a restored image.
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