?
Solved

Option to use MS Word randomly un-checks itself

Posted on 2008-10-15
2
Medium Priority
?
157 Views
Last Modified: 2012-05-05
One of our users has a problem where, in Outlook 2003, the option to use Microsoft Word to edit e-mails will disable itself every couple of weeks or so.  It is obviously a simple fix to go back into his options and re-enable the setting but, since the user refuses to do this himself, it has become an annoying resource drain on us to have to periodically remote-connect and do it for him.  We have attempted to do a clean install of MS Office on his workstation but the problem persists.  Can anybody shed any light on this matter as to why this may be happening?
0
Comment
Question by:terpdx
2 Comments
 
LVL 76

Assisted Solution

by:David Lee
David Lee earned 80 total points
ID: 22748941
Hi, terpdx.

I've never seen Outlook spontaneously change a setting, so I have to suspect it's either the user or something else on the computer that's making the change.  Is there a pattern to this?  Does the user have any Outlook add-ins, macros, programs that interface with Outlook that might be responsible?  
0
 

Accepted Solution

by:
terpdx earned 0 total points
ID: 22944265
After trying for several weeks to determine why this is happening, we're just going to replace his PC for now and bring it back to our offices to take a look at it.  Most likely, if the problem re-creates itself here and we still can't figure out why, we'll simply wipe the drive and start over with a restored image.
0

Featured Post

Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

I came across an unsolved Outlook issue and here is my solution.
A few solutions to a problem some of us have been having when trying to add Hostgator email accounts to Outlook 2016 (will probably work with Outlook 2013 as well).
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Do you want to know how to make a graph with Microsoft Access? First, create a query with the data for the chart. Then make a blank form and add a chart control. This video also shows how to change what data is displayed on the graph as well as form…
Suggested Courses

616 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question