Solved

Displays 'Error Printing' and then prints anyway

Posted on 2008-10-15
19
948 Views
Last Modified: 2013-12-15
Hello and thanks for any help you can provide.

The scenario is like this:
-User prints a document from Word for example or sends a test page
-Spooler throws the 'error printing document' error message
-A few seconds later, the job prints anyway

Steps tried to solve problem:
-Uninstalled printer and attemped to install again using plug and play, did not detect printer attached.
-Tried new USB cables and still did not detect printer using plug and play

-Printer was using PCL6 drivers so I downloaded PCL5e drivers
-Downloaded PCL5e HP plug and play drivers, which did not detect printer either.
-Downloaded manual PCL5e drivers and used add printer wizzard to install printer

Every print job throws the 'error printing' error message with no further help and then a couple of seconds later, prints the job even though the error message is still displayed on screen.

Any help would be greatly appreciated as this is more of an annoyance than a problem.  (PS, this is my HR managers printer and she's getting pretty aggravated...and yes, she signs my paychecks, haha)

Thanks!!
0
Comment
Question by:StabilDrill
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 8
  • 7
  • 3
  • +1
19 Comments
 
LVL 92

Expert Comment

by:nobus
ID: 22738592
in the printer section>properties>advanced
set it to start printing immediately - or if set so, change it to start printing after the last documint is in the queu
0
 

Author Comment

by:StabilDrill
ID: 22741083
hey nobus,

Thanks for your comment.  The employee having the problem is actually off today but will be back on Monday.  I'll try your suggestions as soon as she returns and let you know how it goes.  Thanks again.  Have a good weekend.
0
 
LVL 92

Expert Comment

by:nobus
ID: 22741253
same for you !
0
Optimum High-Definition Video Viewing and Control

The ATEN VM0404HA 4x4 4K HDMI Matrix Switch supports 4K resolutions of UHD (3840 x 2160) and DCI (4096 x 2160) with refresh rates of 30 Hz (4:4:4) and 60 Hz (4:2:0). It is ideal for applications where the routing of 4K digital signals is required.

 

Expert Comment

by:iHarley
ID: 23035442
I had this same problem. I deleted all drivers for it and loaded the HP Universal PCL Driver. So far, it works. *crosses fingers*.

Hope this helps.
0
 

Author Comment

by:StabilDrill
ID: 23045817
Thanks for the comments nobus and iharley!  It's the weirdest thing now.  We aren't getting the 'error printing' error anymore but instead every so often her printer will stop printing all together and shows an error about a malfunctioned device on USB port blah blah.  After a quick unplug/replug and power cycle, it's off to printing again.  Any ideas guys?  It's starting to look like a bad device but I'm not sure how to prove that to HP.  Thanks again!
0
 
LVL 92

Expert Comment

by:nobus
ID: 23048296
check also in device manager the usb power consumption; or try a powered usb hub for the printer
0
 

Expert Comment

by:iHarley
ID: 23061441
LOL! I am now having this same issue, too.

Let's try to find commonalities:
Windows 2000 Pro?
Old-ass-computer?
HP P2015? (Not a D or DN or N etc.)
0
 
LVL 92

Expert Comment

by:nobus
ID: 23062314
did you try the printer on different usb ports ?
0
 

Author Comment

by:StabilDrill
ID: 23160733
Hey iharley and nobus. Sorry yet again for taking so long to get back to you.  I've been waiting around too see if the errors come back but so far nothing.  We moved her whole department into a second floor extension and since then I have no complaints about printing at all.  I guess only time will tell but for now it appears that the problem resolved itself?  Unless her old office was haunted! :-)
0
 

Author Comment

by:StabilDrill
ID: 23160747
iharley,

I'm sorry to hear that your having the same problem!  Commonalities though, not many:

Windows XP Professional SP3 on domain
Brand spanking new computer
HP P2015 (it may be a d, but not the n)

I didnt get a chance to test the usb power theory before the problem disappeared again but it'll be the first thing that I look at if it should happen again.
0
 
LVL 5

Assisted Solution

by:Anthony1982
Anthony1982 earned 50 total points
ID: 23160879
Personally it sounds like a usb port that is going bad. Another setting you can check is under the printer properties, ports tab try and uncheck the Enable bidirectional support. I have seen that fix some issues with HP printers when your using the usb.
0
 

Author Comment

by:StabilDrill
ID: 23160895
thanks for the heads up Anthony.  I'll definitely give it a looking.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 23163192
check the connectors, for bended contacts, or debris
0
 

Assisted Solution

by:iHarley
iHarley earned 200 total points
ID: 23173475
Update: I brought in my P2015 from home, hooked it up, didn't change anything with drivers at all. It has worked for a week. When I took that problem printer home it had the same problem. I run Mac OSX at home.

I came to the conclusion that, in my case, it's the printer. Thanks for the help, all!
iH
0
 

Accepted Solution

by:
StabilDrill earned 0 total points
ID: 23173559
It seems that, for now atleast, the problem was resolved either by itself.  I have had no more complaints of problems with this printer to date since the move.  Would anyone have a problem with closing the question?  Thanks for the help guys.
0
 
LVL 92

Expert Comment

by:nobus
ID: 23174742
you should close it yourself !
0
 

Author Comment

by:StabilDrill
ID: 23175465
Obviously I'm going to close it Nobus, thanks.  I only asked out of respect for others included in this conversation.
0
 
LVL 92

Expert Comment

by:nobus
ID: 23175777
oh -sorry - seems i misunderstood you...
0
 

Author Comment

by:StabilDrill
ID: 23175806
no worries mate.  Cheers.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to solve seemingly unsolvable printer issues. Users sometimes run into printing issues where all the normal steps do not seem to work. Well the steps below can show users how to take one extra step beyond the normal steps needed to remove old…
When I recently replaced my image transfer kit on my office HP color laserjet 5550dn printer, I had a slight problem.  The left bracket that holds the transfer kit got stuck in the upright locked position instead of being at a 45 degree angle facing…
In an interesting question (https://www.experts-exchange.com/questions/29008360/) here at Experts Exchange, a member asked how to split a single image into multiple images. The primary usage for this is to place many photographs on a flatbed scanner…
This video Micro Tutorial shows how to password-protect PDF files with free software. Many software products can do this, such as Adobe Acrobat (but not Adobe Reader), Nuance PaperPort, and Nuance Power PDF, but they are not free products. This vide…

626 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question