Solved

Displays 'Error Printing' and then prints anyway

Posted on 2008-10-15
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Last Modified: 2013-12-15
Hello and thanks for any help you can provide.

The scenario is like this:
-User prints a document from Word for example or sends a test page
-Spooler throws the 'error printing document' error message
-A few seconds later, the job prints anyway

Steps tried to solve problem:
-Uninstalled printer and attemped to install again using plug and play, did not detect printer attached.
-Tried new USB cables and still did not detect printer using plug and play

-Printer was using PCL6 drivers so I downloaded PCL5e drivers
-Downloaded PCL5e HP plug and play drivers, which did not detect printer either.
-Downloaded manual PCL5e drivers and used add printer wizzard to install printer

Every print job throws the 'error printing' error message with no further help and then a couple of seconds later, prints the job even though the error message is still displayed on screen.

Any help would be greatly appreciated as this is more of an annoyance than a problem.  (PS, this is my HR managers printer and she's getting pretty aggravated...and yes, she signs my paychecks, haha)

Thanks!!
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Question by:StabilDrill
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19 Comments
 
LVL 91

Expert Comment

by:nobus
ID: 22738592
in the printer section>properties>advanced
set it to start printing immediately - or if set so, change it to start printing after the last documint is in the queu
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Author Comment

by:StabilDrill
ID: 22741083
hey nobus,

Thanks for your comment.  The employee having the problem is actually off today but will be back on Monday.  I'll try your suggestions as soon as she returns and let you know how it goes.  Thanks again.  Have a good weekend.
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LVL 91

Expert Comment

by:nobus
ID: 22741253
same for you !
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Expert Comment

by:iHarley
ID: 23035442
I had this same problem. I deleted all drivers for it and loaded the HP Universal PCL Driver. So far, it works. *crosses fingers*.

Hope this helps.
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Author Comment

by:StabilDrill
ID: 23045817
Thanks for the comments nobus and iharley!  It's the weirdest thing now.  We aren't getting the 'error printing' error anymore but instead every so often her printer will stop printing all together and shows an error about a malfunctioned device on USB port blah blah.  After a quick unplug/replug and power cycle, it's off to printing again.  Any ideas guys?  It's starting to look like a bad device but I'm not sure how to prove that to HP.  Thanks again!
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LVL 91

Expert Comment

by:nobus
ID: 23048296
check also in device manager the usb power consumption; or try a powered usb hub for the printer
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Expert Comment

by:iHarley
ID: 23061441
LOL! I am now having this same issue, too.

Let's try to find commonalities:
Windows 2000 Pro?
Old-ass-computer?
HP P2015? (Not a D or DN or N etc.)
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LVL 91

Expert Comment

by:nobus
ID: 23062314
did you try the printer on different usb ports ?
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Author Comment

by:StabilDrill
ID: 23160733
Hey iharley and nobus. Sorry yet again for taking so long to get back to you.  I've been waiting around too see if the errors come back but so far nothing.  We moved her whole department into a second floor extension and since then I have no complaints about printing at all.  I guess only time will tell but for now it appears that the problem resolved itself?  Unless her old office was haunted! :-)
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Author Comment

by:StabilDrill
ID: 23160747
iharley,

I'm sorry to hear that your having the same problem!  Commonalities though, not many:

Windows XP Professional SP3 on domain
Brand spanking new computer
HP P2015 (it may be a d, but not the n)

I didnt get a chance to test the usb power theory before the problem disappeared again but it'll be the first thing that I look at if it should happen again.
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LVL 5

Assisted Solution

by:Anthony1982
Anthony1982 earned 50 total points
ID: 23160879
Personally it sounds like a usb port that is going bad. Another setting you can check is under the printer properties, ports tab try and uncheck the Enable bidirectional support. I have seen that fix some issues with HP printers when your using the usb.
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Author Comment

by:StabilDrill
ID: 23160895
thanks for the heads up Anthony.  I'll definitely give it a looking.
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LVL 91

Assisted Solution

by:nobus
nobus earned 250 total points
ID: 23163192
check the connectors, for bended contacts, or debris
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Assisted Solution

by:iHarley
iHarley earned 200 total points
ID: 23173475
Update: I brought in my P2015 from home, hooked it up, didn't change anything with drivers at all. It has worked for a week. When I took that problem printer home it had the same problem. I run Mac OSX at home.

I came to the conclusion that, in my case, it's the printer. Thanks for the help, all!
iH
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Accepted Solution

by:
StabilDrill earned 0 total points
ID: 23173559
It seems that, for now atleast, the problem was resolved either by itself.  I have had no more complaints of problems with this printer to date since the move.  Would anyone have a problem with closing the question?  Thanks for the help guys.
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LVL 91

Expert Comment

by:nobus
ID: 23174742
you should close it yourself !
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Author Comment

by:StabilDrill
ID: 23175465
Obviously I'm going to close it Nobus, thanks.  I only asked out of respect for others included in this conversation.
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LVL 91

Expert Comment

by:nobus
ID: 23175777
oh -sorry - seems i misunderstood you...
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Author Comment

by:StabilDrill
ID: 23175806
no worries mate.  Cheers.
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