Hello and thanks for any help you can provide.
The scenario is like this:
-User prints a document from Word for example or sends a test page
-Spooler throws the 'error printing document' error message
-A few seconds later, the job prints anyway
Steps tried to solve problem:
-Uninstalled printer and attemped to install again using plug and play, did not detect printer attached.
-Tried new USB cables and still did not detect printer using plug and play
-Printer was using PCL6 drivers so I downloaded PCL5e drivers
-Downloaded PCL5e HP plug and play drivers, which did not detect printer either.
-Downloaded manual PCL5e drivers and used add printer wizzard to install printer
Every print job throws the 'error printing' error message with no further help and then a couple of seconds later, prints the job even though the error message is still displayed on screen.
Any help would be greatly appreciated as this is more of an annoyance than a problem. (PS, this is my HR managers printer and she's getting pretty aggravated...and yes, she signs my paychecks, haha)