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Messages in Archives versus Mailbox

We have a user with an 800 MB size mailbox, using Outlook 2003 under an Exchange Server 2003 environment with about 80 other users whose limit is 100 MB. The user in question experiences significant delays opening messages and accessing Outlook data.

Would moving mail to archives, which would then be added to her Outlook config, improve her performance? Or would it have the same results for Outlook to pull it from the archives as opposed to the mailbox?

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Azyre

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Exchange_Geek

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NCHCIT

ASKER

Windows Firewall is disabled by Group Policy, but we do use both anti-virus and anti-malware solutions that I do realize slow things already. However, this user's delays are significant compared to other users.

As to the issue being her system... I started under that premise and cleaned and tweaked her system. Other programs run without issue. Aside from anti-virus protection, roaming profiles and data caching, what sort of system issues have you seen that affect Outlook performance?

Exchange_Geek

There are loads of stuff, for example.

Windows Desktop Search Engines.
Outlook Add-ons.
Anti-Virus.

By the way is the OL hanging / dying out / do you see the famous RPC Cancellable dialogue box ?

NCHCIT

ASKER

Desktop Search Engines are verbotten (I double checked to be sure it hadn't been slipped past us).
We have Outlook add-ons, but again, everyone does.

Well, would you believe I don't believe I've ever seen the famous RPC Cancellable dialogue box. Do tell.

Exchange_Geek

The link gives a pic of the famous RPC Cancelable dialogue box (sorry as what i understand you have not seen this box ever - so sending the link)

Could you try to create this user's profile on some other box - just to ensure that we are not on the wrong track blaming the client box.

Thanks.

http://helpdesk.dlsu.edu.ph/_images/clip_image001.jpg

NCHCIT

ASKER

Ah, I have seen that box on many an occassion. I'll check with the user in question to see if it has been present in the last week since the complaints began.

Is it enough to create the mail profile, or do I need to create an entire user profile?

Exchange_Geek

Create a simple mail profile on another box - and DO not ask him to delete old profile on old machine.

NCHCIT

ASKER

I am going to look at the possibilities of system/profile issues, but do not want to delay accepting an answer because my actual initial question has been answered.