Bluetooth connection cannot be made. Nokia E 71 picks up all Bluetooth enabled devices except headsets

User has Nokia E71 mobile phone. Bluetooth connection picks up all devices ( we picked up 3 dozen, such as Bluetooth enabled PCs) but not Bluetooth capable Headsets, e.g. Nokia's Bluetooth Music Headset (BH-501). We were unable to detect the headset, even though the headset was activated, green light showing, etc. User said he tried it with another headset at another location and it did not work.
philip38Asked:
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b0lsc0ttConnect With a Mentor IT ManagerCommented:
Your welcome!  Let me know how it works or if you have a question.
bol
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b0lsc0ttIT ManagerCommented:
Did you follow the instructions that came with the headset for pairing?  You should actually start with headset off and the phone on.  Then you turn it on but hold the button til the light flashes blue and red alternately (i.e. back and forth between the two colors).  This is different than just being on.  Once the headset is on like this you turn your phone's bluetooth on to search for devices.  The headset should appear in the list.  The instructions will also tell you the passcode to use to complete the pairing.
If that doesn't work then does it not pick up any headset or did you just try that one?  Can you try the headset on another phone, especially if the same model, to see if it makes the connection?
That headset is suppose to be compatible with the phone so if the phone can't connect to any headset, even just a normal one, it may be defective.  If the headset(s) works on other phones then that pretty much confirms it.  Hopefully the problem is just what I mentioned in the first paragraph.  Those steps are key to getting the headset ready for pairing.  Just being on isn't usually enough. :)
Let me know if you have a question or how this helps.
bol
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philip38Author Commented:
Thank you for this suggestion. I will work with the user and send along this info.
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b0lsc0ttIT ManagerCommented:
I'm glad that did it.  Thanks for the grade, the points and the fun question.
bol
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