I have a user that cannot open up MS Outlook 2007(Vista). The user in question connects to the MS Exchange server off-site through a VPN. The VPN connection is working fine, as the user can connect to another users outlook account (from his laptop) locally. It just when he goes to open Outlook, we get this error.
The user claims that he installed some software for his Blueberry, he now receives this error;
Now I have tried locating the outlook.ost file as specified, but it is nowhere to be found. For the love of god I cannot locate this file to be able to run the scanpst.exe file. The scanpst.exe file is located in the office12 folder. But the outlook.ost file is not in the folder it is meant to be.
Does anyone know where this file is? I have checked everywhere specified, run multiple searches. How can I fix the outlook.ost file if I cannot find it !!