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Outlook 2007 rules issue (the case of the missing bodies)

Posted on 2008-10-15
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Last Modified: 2008-10-16
Two days ago I upgraded from MS Office 2000 to MS Office 2007.  I now notice that I have issues with emails that are being processed by rules I had set up in Outlook when it was 2000.  These rules all involved moving an email to a specific folder in a PST file when the email was from a given person.  That's the only type of rule I used.

The first thing I noticed was that emails I received were having their bodies removed when they were moved from InBox to a given folder.  Attachments such as pictures were OK, but all text in the body of the email was removed.  I initially thought that perhaps there wasn't any text but emails I sent myself from outside accounts and emails I had others send me did have text in the body.  All the text was removed when I looked at the emails after they were moved.

I removed a contact from one of the rules and had that contact send me emails.  These emails remained in the InBox and they had text in the body.  I created a new rule which would move emails from that person to an existing folder ina PST file and had them send me another email.  The text in that email was removed from the body.  

I created a new PST file using 2007 (the old ones were created under 2000) and tried setting up a new rule to push emails to a folder in the new PST file.  The emails sent ARE NOT moved and a dialog box displays that says "Cannot move the the "testfolder" folder."

At this point I have deleted all rules so I do not lose email data.  All emails that were moved to the PST folders before I converted to 2007 still are intact, no lost data.  Oh, I also tried dragging emails that were moved using 2007 to the old PST file back to the InBox to see if their contents were somehow being filtered or blocked.  But once they had lost their body, it was gone forever as far as I can see.

Anyone have a clue as to what's going on?

Rich
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Question by:RichNH
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Well, I had someone investigate it here and he "fixed" the problem.  Rather than moving an email message to a PST folder we now make a copy of it (which does work) and then delete it.  So it would appear to me that the "move and email to a specific folder" has a bug when the destination folder is in a PST file.  The move does work when the folder is on the Exchange 2003 server.  I'm going to close this question down.
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