Want to win a PS4? Go Premium and enter to win our High-Tech Treats giveaway. Enter to Win

x
?
Solved

How come I have memory issue with HP printers?

Posted on 2008-10-15
6
Medium Priority
?
774 Views
Last Modified: 2013-12-15
Hi,

I have 2 printers, both HP.
1 is a HP CLJ 2600, the other is a HP LJ P2015

The issue I am having is that both these printers refuse to print out at random, it works rarely as intended.

I've been in contact with both HP and Microsoft, who are unable to assist me.

The computers are at 2 different locations, 1 is a laptop, the other is a desktop.
I've tried reinstallig them too, without much help.

I've tried several different drivers, including LJ1320 for the P2015.
2600 refuses any other driver than its own to be recognized.

The print spooler crashes at random, it crashes instantly if I choose to print out a Windows XP test page. It also crashes if I print out 2-3 pages from GroupWise or Microsoft office(tho nothing comes out of the printer).

If there is anything else, let me know what you need to know, I am desperate to fix this!
0
Comment
Question by:TheFlyingCorpse
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
6 Comments
 
LVL 17

Expert Comment

by:houssam_ballout
ID: 22724804
well, some problem like this happened to me, and it was a funny how to solve it
well, I go to my computer, right click->properties->Advanced->perfomance click settings, I chose the custom, and I uncheck the whole check boxes,
and it works, somehow strange.
give it a try
0
 
LVL 2

Author Comment

by:TheFlyingCorpse
ID: 22724862
Thanks, I'll try it tomorrow, I will update if it works or not!

I do accept more tips ;)
0
 
LVL 16

Expert Comment

by:DansDadUK
ID: 22729737
A few points (although not answers, as such):

(a) The LJ2600 printer is 'host-based' and will only work with a host-based driver.

(b) The LJ P2015 has limited PCL5 font support (unless you install an add-on DIMM), so if you use the LJ1320 PCL5 driver, you may get very odd results; it is probably OK with the LJ1320 PCL6 driver.

(c) Microsoft sorted out a lot of spooling/printing problems with fixes included within Windows XP Service Pack 3.
0
Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
LVL 2

Author Comment

by:TheFlyingCorpse
ID: 22730324
a) its locally connected through USB

b) We use the PCL6 and PS driver, I didnt DL the PCL5 driver to check this.

c) Due to the nature of the network, we cannot upgrade to SP3 in the short future. I think it should be tested, but I have to clear this with my supervisor.
0
 
LVL 2

Author Comment

by:TheFlyingCorpse
ID: 22734477
I want to add more information;

I've also tried to firmware upgrade both of them, with no success.

I've contacted HP and I've told em to come and fix it, I have used 10+ hrs on fixing these and have filed complaints about bad support from their "professional staff".
0
 
LVL 2

Accepted Solution

by:
TheFlyingCorpse earned 0 total points
ID: 22780815
I've resolved this issue, I've contacted the manufacturer because 2 days ago I had 3 issues like these, all involving these printers... so its a Hardware fault from HP.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

It is only natural that we all want our PCs to be in good working order, improved system performance, so that is exactly how programs are advertised to entice. They say things like:            •      PC crashes? Get registry cleaner to repair it!    …
Issue: Unstable cursor in Windows XP and Windows runs extremely slow in that any click will bring up the Hour glass (sometimes for several seconds before giving you what you want) . Troubleshooting Process and the FINAL FIX: This issue see…
Please read the paragraph below before following the instructions in the video — there are important caveats in the paragraph that I did not mention in the video. If your PaperPort 12 or PaperPort 14 is failing to start, or crashing, or hanging, …
In a question here at Experts Exchange (https://www.experts-exchange.com/questions/29062564/Adobe-acrobat-reader-DC.html), a member asked how to create a signature in Adobe Acrobat Reader DC (the free Reader product, not the paid, full Acrobat produ…

604 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question