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How come I have memory issue with HP printers?

Posted on 2008-10-15
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Last Modified: 2013-12-15
Hi,

I have 2 printers, both HP.
1 is a HP CLJ 2600, the other is a HP LJ P2015

The issue I am having is that both these printers refuse to print out at random, it works rarely as intended.

I've been in contact with both HP and Microsoft, who are unable to assist me.

The computers are at 2 different locations, 1 is a laptop, the other is a desktop.
I've tried reinstallig them too, without much help.

I've tried several different drivers, including LJ1320 for the P2015.
2600 refuses any other driver than its own to be recognized.

The print spooler crashes at random, it crashes instantly if I choose to print out a Windows XP test page. It also crashes if I print out 2-3 pages from GroupWise or Microsoft office(tho nothing comes out of the printer).

If there is anything else, let me know what you need to know, I am desperate to fix this!
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Question by:TheFlyingCorpse
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Expert Comment

by:houssam_ballout
ID: 22724804
well, some problem like this happened to me, and it was a funny how to solve it
well, I go to my computer, right click->properties->Advanced->perfomance click settings, I chose the custom, and I uncheck the whole check boxes,
and it works, somehow strange.
give it a try
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by:TheFlyingCorpse
ID: 22724862
Thanks, I'll try it tomorrow, I will update if it works or not!

I do accept more tips ;)
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Expert Comment

by:DansDadUK
ID: 22729737
A few points (although not answers, as such):

(a) The LJ2600 printer is 'host-based' and will only work with a host-based driver.

(b) The LJ P2015 has limited PCL5 font support (unless you install an add-on DIMM), so if you use the LJ1320 PCL5 driver, you may get very odd results; it is probably OK with the LJ1320 PCL6 driver.

(c) Microsoft sorted out a lot of spooling/printing problems with fixes included within Windows XP Service Pack 3.
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by:TheFlyingCorpse
ID: 22730324
a) its locally connected through USB

b) We use the PCL6 and PS driver, I didnt DL the PCL5 driver to check this.

c) Due to the nature of the network, we cannot upgrade to SP3 in the short future. I think it should be tested, but I have to clear this with my supervisor.
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by:TheFlyingCorpse
ID: 22734477
I want to add more information;

I've also tried to firmware upgrade both of them, with no success.

I've contacted HP and I've told em to come and fix it, I have used 10+ hrs on fixing these and have filed complaints about bad support from their "professional staff".
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TheFlyingCorpse earned 0 total points
ID: 22780815
I've resolved this issue, I've contacted the manufacturer because 2 days ago I had 3 issues like these, all involving these printers... so its a Hardware fault from HP.
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