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VPN connection causes print spooler to stop working.

Posted on 2008-10-15
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Last Modified: 2012-05-05
I recently installed a Cisco ASA 5500 and configured a remote PC to connect as a VPN client. The connection works and the PC can browse the local network, access files, browse the Internet (split tunnel) etc. When the VPN is connected the users local USB printer stops working. I talked her through checking the printers properties but it errored out stating that the print spooler service was not started. I had her check the service and it was showing as started. Restarted the service and still no luck. After disconnecting the VPN problem goes away. Printer is showing a DOT_4 port. Has anyone heard of a VPN connection interfering with the print spooler?
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Question by:mikegaston3127
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tenaj-207 earned 500 total points
ID: 22726892
mikegaston2137,

Printers can be a pain sometimes.

A couple of things to try.

1) This guy had to open his printers print queue (what he calls his print spooler) before initiating the VPN connection.  Maybe that would work for you too.
http://forums.techguy.org/networking/756916-printing-lan-printer-while-vpn.html

2) If you turn off the printer then connect to the VPN then reconnect the printer does the print spooler service fail?

3) Make sure you are completely up-to-date with Windows updates and the print drivers?
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by:mikegaston3127
ID: 22733034
New update! The nice lady who stated without question that the printer was connected directly to her PC has now said the printer is connected to another PC and is shared with her. It's looking like a local LAN issue when the VPN is connected. Thanks for your advice. I am opening another question with the new info.
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by:tenaj-207
ID: 22733189
The above link actually reflects a network printer type setup.  Before you open another question try the options I mentioned.
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