?
Solved

VPN connection causes print spooler to stop working.

Posted on 2008-10-15
3
Medium Priority
?
1,355 Views
Last Modified: 2012-05-05
I recently installed a Cisco ASA 5500 and configured a remote PC to connect as a VPN client. The connection works and the PC can browse the local network, access files, browse the Internet (split tunnel) etc. When the VPN is connected the users local USB printer stops working. I talked her through checking the printers properties but it errored out stating that the print spooler service was not started. I had her check the service and it was showing as started. Restarted the service and still no luck. After disconnecting the VPN problem goes away. Printer is showing a DOT_4 port. Has anyone heard of a VPN connection interfering with the print spooler?
0
Comment
Question by:mikegaston3127
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 15

Accepted Solution

by:
tenaj-207 earned 2000 total points
ID: 22726892
mikegaston2137,

Printers can be a pain sometimes.

A couple of things to try.

1) This guy had to open his printers print queue (what he calls his print spooler) before initiating the VPN connection.  Maybe that would work for you too.
http://forums.techguy.org/networking/756916-printing-lan-printer-while-vpn.html

2) If you turn off the printer then connect to the VPN then reconnect the printer does the print spooler service fail?

3) Make sure you are completely up-to-date with Windows updates and the print drivers?
0
 

Author Comment

by:mikegaston3127
ID: 22733034
New update! The nice lady who stated without question that the printer was connected directly to her PC has now said the printer is connected to another PC and is shared with her. It's looking like a local LAN issue when the VPN is connected. Thanks for your advice. I am opening another question with the new info.
0
 
LVL 15

Expert Comment

by:tenaj-207
ID: 22733189
The above link actually reflects a network printer type setup.  Before you open another question try the options I mentioned.
0

Featured Post

WatchGuard's M Series Appliances - Miecom Approved

WatchGuard's newest M series appliances were put to the test by Miercom.  We had great results and outperformed all of our competitors in both stateless and stateful traffic throghput scenarios! Ready to see how your UTM appliance stacked up? Download the Miercom Report!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

OpenVPN is a great open source VPN server that is capable of providing quick and easy VPN access to your network on the cheap.  By default the software is configured to allow open access to your network.  But what if you want to restrict users to on…
During and after that shift to cloud, one area that still poses a struggle for many organizations is what to do with their department file shares.
As a trusted technology advisor to your customers you are likely getting the daily question of, ‘should I put this in the cloud?’ As customer demands for cloud services increases, companies will see a shift from traditional buying patterns to new…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Suggested Courses

765 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question